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Act! Scheduler issue

New Member
Posts: 2
Country: USA

Act! Scheduler issue

I set up Act Scheduler to backup my database every weekday at 4:00PM. Inside of Act Scheduler I can see that it was successfully set up. However, for some reason it does not actually back up. I made sure I'm checking the proper destination folder.

 

Any idea why it will not backup despite being seemingly properly set up? Thanks for any help.


Matt

Administrator
Posts: 4,024
Country: United_Kingdom

Re: Act! Scheduler issue

Hi Matt,

What version of Act! and Windows are you using?

Have you followed all the steps in the following Knowledgebase article?
http://kb.swiftpage.com/app/answers/detail/a_id/19218/
New Member
Posts: 2
Country: USA

Re: Act! Scheduler issue

Yes, that is exactly what I had already done.

 

I figured out how to solve the problem and I have a very good idea of what caused it. This past Saturday is when I initially setup the auto backup, the same way I've been doing it for over five years dating back to when I was using the 2010 version of ACT (I recently switched to ACT 17, Pro). I set it for every weekday, Mon-Fri, at 4:00pm. Shortly after that, I received an error message I'd never seen before every time I attempted to start the ACT scheduler. It said: 

 

“Object Reference not set to an Instance of an object”

 

And the scheduler would no longer open for me. Through trouble shooting the issue on my own I found that if I went to the ACT Scheduler icon in the bottom right of my screen, which I previously did not know existed, I could start the scheduler again (I'm using Windows 10 FYI). No more error message. I have no idea what caused the message in the first place and still don't know what it means.

 

However, yesterday (Monday), I checked to make sure the backup was working just to be safe. Even though I had properly set the database to backup up before the error message ever occurred, it would not backup. So a moment ago I decided to delete that backup task inside of Scheduler and then I recreated it. I chose an earlier time than 4 so that I wouldn't have to see if it would work. The database backup did begin working right away. So while I'm no tech expert, it seems as though the backup task I initially created inside of scheduler before I received the error message became corrupt somehow as a result of that error, and so it would not backup even though I set it up correctly.

 

Instances like this make me hate technology. I have to say this software is a true nightmare. I don't enjoy the cryptic error messages, and I really don't appreciate customer service telling me they'll charge me $40 for 30 days of customer service if I want help over the phone. How about create software that isn't glitchy? That would be nice. What a novel idea.

 

Anyway, just thought I'd post what happened here in case it ends up helping somebody. 

Administrator
Posts: 4,024
Country: United_Kingdom

Re: Act! Scheduler issue

Hi Matt,

Sorry to hear about your frustrations. but thanks for coming back and explaining your solution.