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Act! Pro ver 16 error opening word docs

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New Member
Posts: 2
Country: USA
Accepted Solution

Act! Pro ver 16 error opening word docs

I support a user having trouble opening word documents saved in ACT. Whenever they try to open a word document from the "Notes" tab they get the following error:

 

Word experienced an error trying to open the file. Try these suggestions:

*Check the file permissions for the document to drive. 

*Make sure there is sufficient free memory and disk space.

*Open the file with the Text Recovery converter.

 

Microsoft suggests adding the file location to Trusted Locations in the Trust Center. Has anyone else run into this? Does anyone know the location these files are actually stored in on the server, so I can try adding it as a trusted location? Thanks in advance for the assistance!


Accepted Solutions
Solution
Accepted by topic author Act_2006
‎06-07-2016 06:52 AM
Administrator
Posts: 4,024
Country: United_Kingdom

Re: Act! Pro ver 16 error opening word docs

Hi There,

 

You can find the location of any attachments by hovering your cursor over the attachment icon. This will show the path to the file:

Act!_2016-06-07_12-53-41.png

 

Are you able to open the Word documents directly on the server?

 

 

 

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All Replies
Solution
Accepted by topic author Act_2006
‎06-07-2016 06:52 AM
Administrator
Posts: 4,024
Country: United_Kingdom

Re: Act! Pro ver 16 error opening word docs

Hi There,

 

You can find the location of any attachments by hovering your cursor over the attachment icon. This will show the path to the file:

Act!_2016-06-07_12-53-41.png

 

Are you able to open the Word documents directly on the server?

 

 

 

New Member
Posts: 2
Country: USA

Re: Act! Pro ver 16 error opening word docs

Thanks Gary! I was not able to access the files directly from the server either, but I added that location as a trusted location and now I am able to open the files from the server and from within Act!

Administrator
Posts: 4,024
Country: United_Kingdom

Re: Act! Pro ver 16 error opening word docs

Great!
Glad to be of assistance.