08-15-2017 07:52 AM
In answer to your questions,
As a side note, have you ever tried integrating Act! with Outlook via Act! Premium Contact Link? This works in a different way to the standard Outlook integration, and has a different set of features. You might find this useful as an alternative if you are regularly encountering issues with the standard integration. You can see a demonstration of it in use here. More details and setup info here.