08-27-2015 07:43 AM
I am trying to get the Outlook Calendar syncronisation to work with a new Windows 8.1 Laptop, I have enabled this and chosen the correct database etc, however when running the Sync it appears to complete (no notifications either way) but nothing then appears in the OUtlook Calendar.
I have seen a few posts that state that Office and Act! must be installed in a certain order for the sync to work.
Could anyone give me any advise on how to troubleshoot this or perhaps give some insight in your own experiances of using the Calendar sync?
08-27-2015 09:08 AM
Thank you for submitting your post. The experience you are having with Outlook integration with Act may be resolved by checking out our Knowledgebase at http://kb.act.com .
It may be possible that the version of Microsoft Office is 365 or was installed using Click to Run. Below is an article that will provide information on the versions of Microsoft Office that are compatible with Act as well as information on how to determine if Office was installed using Click to Run.