Act! Pro Version not populating email addresses

[source7@sbcglobal.n…]

I am running ACT! Pro Version 17.2.217.0 and Outlook 2010 on Windows 7.

ACT! is no longer populating the email address of the contact when I click on the email icon.

I have gone through the email settings again and everything looks fine.

Any help would be appreciated.

Tom

[ilange]

Hi Tom,

did you try this, using a normal contact, or with your Act user?  with the act user this is normal, but it should work with any Contact, not a Act! user

regards

ingo

[source7@sbcglobal.n…]

Hi, thanks for the response.  Not quite sure what you mean, I have been trying to email from the database from a contact.

It does open a MS Outlook email, but no email address from the contact is inserted.

This worked before, not sure what I did to cause it to stop.

Thanks,

Tom

[ilange]

Hi Tom,

try to create a new contact, save the contact, and then try again

regards

ingo

[Gary W]

Hi Tom,

In addition to Ingo's question:
Does this issue occur on any other databases (i.e. the demo DB)?
Do any other users have this issue?

[source7@sbcglobal.n…]

Hi Gary,

I tried with the demo with the same result. It would not populate the email address field in Outlook.

Tom

[Gary W]

Do you have any hotfixes or updates applied to Act v17.2? They are shown in Help > About Act.

As Ingo pointed out above, if the contact you are clicking the Email button on, is a user in Act (i.e. your own contact record), then it is normal for no email address will appear in Outlook.

[dwhartt]

I have the same issue.  I have ACT Pro V18.0 Hot Fix 4 and use MS Outlook 2007 on Windows 10.  I have not used the email feature before so I don't know if there is something I am doing wrong or if there is a problem.  I am just trying to send to 3 people for now  to test it.  If there is anything I can do to help resolve this problem, let me know.

[Gary W]

Hi dwhartt,

This was a known issue in Act v18.0, which has since been fixed in updates. You can find the updates in our Download Centre: https://www.act.com/resources/downloads/act-pro-v18
The most recent update available for your version at time of writing is Act! Pro v18 SP2 Update.

Please let us know if this resolves your issue.

[dwhartt]

I updated to the latest maintenance for 18.0 and that fixed it.  Thanks for your help.