12-27-2016 09:21 AM - last edited on 01-03-2017 07:51 AM by Gary W
I am running Act! Pro Version 22.214.171.124, Hot Fix 2. I asked about this earlier but I have groups and generate emails from those groups. My email list in groups will not populate the email addresses in the to box. Just randomly stopped doing it. I previously had this problem and a reinstall I think fixed it but not sure. Any suggestions?
12-29-2016 02:40 AM
Hi there, how are you trying to send an email to your groups? The typical method would be to perform a mail merge and make sure during the mail merge wizard you choose to send directly to a group. Is that the process you are following?
01-03-2017 07:47 AM
No - I go into the group I would like to send to and click on the email message tab. It populates all the addresses in the "to" box. I then copy and past them into the BCC and write my email. Never ever used a mail merge as I don't attach documents - I write an email typically.
01-03-2017 07:55 AM
01-04-2017 03:54 AM
Please could you try running both Act! and Outlook as Administrator in Windows?
Additionally, please follow the steps below to re-register redemption.dll:
Afterwards, try emailing a group again to test if the issue has been resolved.