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Act! Pro Version 17.2.217.0 - Group email addresses not populating to field

New Member
Posts: 16
Country: USA

Act! Pro Version 17.2.217.0 - Group email addresses not populating to field

[ Edited ]

I am running Act! Pro Version 17.2.217.0, Hot Fix 2.  I asked about this earlier but I have groups and generate emails from those groups.  My email list in groups will not populate the email addresses in the to box.  Just randomly stopped doing it.  I previously had this problem and a reinstall I think fixed it but not sure.  Any suggestions?

Moderator
Posts: 131
Country: United_Kingdom

Re: Act! Pro Version 17.2.217.0

Hi there, how are you trying to send an email to your groups? The typical method would be to perform a mail merge and make sure during the mail merge wizard you choose to send directly to a group. Is that the process you are following?

New Member
Posts: 16
Country: USA

Re: Act! Pro Version 17.2.217.0

No - I go into the group I would like to send to and click on the email message tab.  It populates all the addresses in the "to" box.  I then copy and past them into the BCC and write my email.  Never ever used a mail merge as I don't attach documents - I write an email typically.

Administrator
Posts: 4,024
Country: United_Kingdom

Re: Act! Pro Version 17.2.217.0

Hi Kperlich,

What is the version of Microsoft Outlook are you using? Check in About Outlook.
Does the email address populate in the To field when emailing a single contact?
Does the issue occur in any other databases? i.e. the Demo database.
New Member
Posts: 16
Country: USA

Re: Act! Pro Version 17.2.217.0

Outlook 2007 - yes I can email to individual contacts - just not groups.  I will try it in demo and see

New Member
Posts: 16
Country: USA

Re: Act! Pro Version 17.2.217.0

No it does not work in demo either
Administrator
Posts: 4,024
Country: United_Kingdom

Re: Act! Pro Version 17.2.217.0

Please could you try running both Act! and Outlook as Administrator in Windows?

 

Additionally, please follow the steps below to re-register redemption.dll:

  1. Ensure Act! and Outlook are closed
  2. Navigate to C:\Act!_Pro_versionNumber\ACTSTD\program files\ACT\ActInstallDir

  3. Locate the following files:
    • Redemption.dll
    • regsvr32.exe
  4. Copy both files
  5. Navigate to one of the following locations, depending on your operating system (OS) and version of Act!:

    64-bit OS:
    • Act! Pro/Premium: C:\Program Files (x86)\ACT\Act for Windows
    • Act! Premium (access via web): C:\Program Files (x86)\ACT\Act for Web

    32-bit OS:
    • Act! Pro/Premium: C:\Program Files\ACT\Act for Windows
    • Act! Premium (access via web): C:\Program Files\ACT\Act for Web
  6. Paste the copied files to this location, choosing to overwrite the existing files.
  7. Drag and drop Redemption.dll on top of regsvr32.exe
  8. When the prompt appears to let you know that it has registered successfully, click OK

Afterwards, try emailing a group again to test if the issue has been resolved.