01-10-2014 08:40 AM
Not sure about the Help Topics, but you should be able to switch layouts from the drop-down list on the Contact Detail view. Does your new layout appear there?
01-10-2014 09:03 AM
Thanks, but no, that drop down box was gone. I've just been on with Tech Support to get it put back. And the help topics aren't compatible with the IE11 that I've been stuck with. Fun. . .
01-10-2014 10:19 AM
The toolbar was still there, that drop-down menu was entirely gone. It wasn't just not sitting on the bar, I mean it was gone. Wasn't even available as a command to put back in the Customize Toolbars dialog.
01-10-2014 11:55 AM
Try TOOLS > Custimize > Reset Menus and Toolbars.
If that doesn't work, check your DPI settings on your monitor. Is it set to Large Fonts (anything greater than 100%)?
01-10-2014 12:27 PM
That wasn't it. The "Select Layout" drop-down list was never available to begin with (I have a Contact Detail screen shot from when I first upgraded from Act! 2009 to Act! Pro 2016). I have no idea what happened, but it simply didn't exist.
The dudes at tech support had to go in and do something to the underlying Preferences files in AppData.
It's back now. For how long, I don't know.