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Act! Pro 21.0 E-mail history no longer being saved

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New Member
Posts: 4
Country: USA

Act! Pro 21.0 E-mail history no longer being saved

Another frustrating issue, it appears that my e-mail histories are no longer being saved.

 

Microsoft Office Home and Business 2010 32Bit

Act! Pro Version 21.0.295.0 Update 4

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Copper Elite Contributor
Posts: 122
Country: Germany

Re: Act! Pro 21.0 E-mail history no longer being saved

Office 2010 is no longer supported by v21. That might be the reason why...

Jan Teske
ACC
jbt consulting
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Copper Contributor
Posts: 71
Country: USA

Re: Act! Pro 21.0 E-mail history no longer being saved

I have the same issue with V22 and Office365.  Histories aren't recorded for emails or mail merges.

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Copper Elite Contributor
Posts: 122
Country: Germany

Re: Act! Pro 21.0 E-mail history no longer being saved

There might be multiple reasons for that. Please refer to the following KB-Article: https://help.act.com/hc/en-us/articles/360024262974
Jan Teske
ACC
jbt consulting
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Copper Contributor
Posts: 71
Country: USA

Re: Act! Pro 21.0 E-mail history no longer being saved

OK, I seem to have narrowed it down to the Act.office.outlook.addin not being enabled.  I click to enable, go back to outlook mail, then click file, options, addins and it is disabled again.

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Copper Elite Contributor
Posts: 122
Country: Germany

Re: Act! Pro 21.0 E-mail history no longer being saved

Try looking at the registry to see if the load behaviour is correct 
HKEY_LOCAL_MACHINE\Software\WOW6432node\Microsoft\Office\Outlook\Addins\
HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\Addins\
and look for the act! plugin make sure that they both have the Load Behaviour set as 3 it may currently be a 0
Jan Teske
ACC
jbt consulting
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Copper Contributor
Posts: 71
Country: USA

Re: Act! Pro 21.0 E-mail history no longer being saved

Current user behavior was set to 2, changed to 3 and rebooted.  Still cannot be enabled.

 

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Platinum Elite Contributor
Posts: 14,849
Country: Australia

Re: Act! Pro 21.0 E-mail history no longer being saved

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Copper Contributor
Posts: 71
Country: USA

Re: Act! Pro 21.0 E-mail history no longer being saved

Address book is linked but the add-in keeps getting disabled.

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Platinum Elite Contributor
Posts: 14,849
Country: Australia

Re: Act! Pro 21.0 E-mail history no longer being saved

Try running this script from a BAT file:

for /f "tokens=3 delims=." %%a in ('reg query "HKEY_CLASSES_ROOT\Outlook.Application\CurVer"') do for /l %%b in (10,1,20) do if %%b == %%a set offver=%%a
reg add HKCU\Software\Microsoft\Office\Outlook\Addins\Act.Office.Outlook.Addin /V LoadBehavior /t REG_DWORD /D 3 /f
reg add HKCU\Software\Microsoft\Office\%offver%.0\Outlook\Resiliency\AddinList /V "Act.Office.Outlook.Addin" /t REG_DWORD /D 1 /f