12-01-2013 09:37 AM
I am running Sage Act! Pro2013 version 18.104.22.168 on a server and accessing this using 3 machines and 3 users. The machines are running different versions of Windows.
Main PC is using Windows Vista Business
Laptop 1 is using Windows 7 Professional
Laptop 2 is using Windows 8.
I have recently been having issues with the database not updating the information for all the user to see, however today I have a much larger issue.
The main PC is working correctly however both the laptops when I try to access the calendar states the following error message 'Act! has encountered an error. Please shutdown the application'
I can not seem to access the calendar at all, although I can still access the data.
Any help with this would be greatly appreciated.
12-04-2013 09:01 AM
This can occur if there are damaged users or activities in the database. You had mentioned that it works correctly on the main machine, but what happens if you log into the database on the main machine as one of the users that use the laptops and do the same thing? Another test that you can do, is log in on the laptop as the user that logs in on the main computer and see if you can access the calendar from there to see if it stops responding. If it allows you to see the calendar, it could indicate data corruption.