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Act Pro 2011 problems to use/edit templates

Tuned Listener
Posts: 13
Country: Canada

Act Pro 2011 problems to use/edit templates

I use act pro 2011 and MS Office 2003 with Outlook 203.

 

When I try to create or edit a template in Act, I receive this message:

 

« Unable to cast COM object of type 'Microsoft.Office.Interop.Word.Application. This operation failed because the QueryInterface call on the COM component for the interface with IID ' [00020970-0000-0000-C000-000000000046] failed due to the following error ( Exception de HRESULT: 0X80029C4A (type_E_CANTLOADLIBRARY)

 

I un-installed Act and reinstalled it.  I used the repair option in Office.

 

What do I do with that ?

 

Help will be appreciated

 

André Labelle

 

 

Bronze Contributor
Posts: 955
Country: Australia

Re: Act Pro 2011 problems to use/edit templates

You might try turning off macro protection in Word and see if this resolves the problem.

Paul Buchtmann
pbuchtmann@ozemail.com.au Australia
Australia's First ACT Consultant (1989)

FREE Record History to change default to Call or To-Do for ACT! 2010-2012 versions. Custom versions also available.
Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Act Pro 2011 problems to use/edit templates

Also check your registry to see if this key (00020970-0000-0000-C000-000000000046) is present. 

You can open the registry by:

- click on Windows Start button

- select Run if running XP.  use Search field if Vista/Windows 7.

- enter 'Regedit' and hit enter

- select Edit > Find and search for the string

Note: In my test, I was able to find the string in 2 locations - but I'm using a different version of Office.

Greg Martin
Sage
Tuned Listener
Posts: 13
Country: Canada

Re: Act Pro 2011 problems to use/edit templates

Stil having same problems after turnes off macro protection in Word.

I found the key mentioned (00020970-0000-0000-C000-000000000046) at this location ONLEY: HKEY_LOCAL_MACHINE_SOFTWARE_CLASSES_INTERFACE

 

I also noticed that all what is under WRITE in the menu bar just doesn't work.

 

Still looking for a solution

 

André Labelle

New Member
Posts: 1
Country: USA

Re: Act Pro 2011 problems to use/edit templates

I saw a post on this and I am having to same trouble. I did not see a resolution

 

Unable to cast COM object of type 'Microsoft.Office.Interop.Word.Application. This operation failed because the QueryInterface call on the COM component for the interface with IID ' [00020970-0000-0000-C000-000000000046] failed due to the following error ( Exception de HRESULT: 0X80029C4A (type_E_CANTLOADLIBRARY)

 

We are running ACT 2011 and Office 2003

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Act Pro 2011 problems to use/edit templates

Hello Cybercadinc1,

Welcome to the ACT! Online Community!

 

Generally this message indicates an issue with the installation of Office.  Here is an article with steps to resolve a similiar issue with the '00020970' key:  KB Article 21040.

 

You may also want to try running the ACT! program 'As Administrator'.  To do this: close ACT! > right click on the ACT! icon > select 'Run As Administrator' > test.  (note: this is only applicable for Vista and Windows 7)

Greg Martin
Sage
Tuned Listener
Posts: 13
Country: Canada

Re: Act Pro 2011 problems to use/edit templates

I found the solution. A drastic solution but it works. After  having tried all these solutions presented here and still having the same problem I deceided myself to format  the HD and I reinstalled every thing ( I made  backups of everything important before). No more problem. Everything's OK