01-18-2011 05:37 PM
I use act pro 2011 and MS Office 2003 with Outlook 203.
When I try to create or edit a template in Act, I receive this message:
« Unable to cast COM object of type 'Microsoft.Office.Interop.Word.Application. This operation failed because the QueryInterface call on the COM component for the interface with IID ' [00020970-0000-0000-C000-000000000046] failed due to the following error ( Exception de HRESULT: 0X80029C4A (type_E_CANTLOADLIBRARY)
I un-installed Act and reinstalled it. I used the repair option in Office.
What do I do with that ?
Help will be appreciated
01-19-2011 02:55 AM
You might try turning off macro protection in Word and see if this resolves the problem.
01-19-2011 05:55 AM
Also check your registry to see if this key (00020970-0000-0000-C000-000000000046) is present.
You can open the registry by:
- click on Windows Start button
- select Run if running XP. use Search field if Vista/Windows 7.
- enter 'Regedit' and hit enter
- select Edit > Find and search for the string
Note: In my test, I was able to find the string in 2 locations - but I'm using a different version of Office.
01-20-2011 07:42 AM
Stil having same problems after turnes off macro protection in Word.
I found the key mentioned (00020970-0000-0000-C000-000000000046) at this location ONLEY: HKEY_LOCAL_MACHINE_SOFTWARE_CLASSES_INTERFACE
I also noticed that all what is under WRITE in the menu bar just doesn't work.
Still looking for a solution
04-04-2011 08:44 PM
I saw a post on this and I am having to same trouble. I did not see a resolution
Unable to cast COM object of type 'Microsoft.Office.Interop.Word.Application. This operation failed because the QueryInterface call on the COM component for the interface with IID ' [00020970-0000-0000-C000-000000000046] failed due to the following error ( Exception de HRESULT: 0X80029C4A (type_E_CANTLOADLIBRARY)
We are running ACT 2011 and Office 2003
04-11-2011 08:47 AM
Welcome to the ACT! Online Community!
Generally this message indicates an issue with the installation of Office. Here is an article with steps to resolve a similiar issue with the '00020970' key: KB Article 21040.
You may also want to try running the ACT! program 'As Administrator'. To do this: close ACT! > right click on the ACT! icon > select 'Run As Administrator' > test. (note: this is only applicable for Vista and Windows 7)
04-11-2011 10:18 AM
I found the solution. A drastic solution but it works. After having tried all these solutions presented here and still having the same problem I deceided myself to format the HD and I reinstalled every thing ( I made backups of everything important before). No more problem. Everything's OK