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Act! Pro 2011 SP1 - HotFix 1 suddenly very slow to Sync...

New Member
Posts: 3
Country: Canada

Act! Pro 2011 SP1 - HotFix 1 suddenly very slow to Sync...

We have Sage Act! 2011 - with SP1 - HotFix 1. (6 licences - 5 remote + 1 server) Everything was working fine until about 3 days ago. Now syncing takes over 1 hr, yet data volume seems to be very low.

 

Trying to problem solve, we updated the server & 1 remote to HotFix 4 (having read that there were issues with HotFix 5). This did not solve the problem.

 

Any ideas would be greatly appreciated!

Bronze Super Contributor
Posts: 1,170
Country: USA

Re: Act! Pro 2011 SP1 - HotFix 1 suddenly very slow to Sync...

During what phase of the sync does it take the longest (files, records, etc.)

New Member
Posts: 3
Country: Canada

Re: Act! Pro 2011 SP1 - HotFix 1 suddenly very slow to Sync...

The problem occurred during "sending & Receiving Files" phase of Sync.

 

Problem was solved by downloading the BAT file that can be found on Answer ID 28293 (even though our computers were NOT on Hot Fix 5). When this BAT file was run on the server and remote computers, the file count dropped from 500K+ files, to 10K files and sync works fine now.

 

Thanks,

Kerith Perreur-Lloyd, AScT.

Co-Founder

SideStix Ventures Inc

www.sidestix.com


Bronze Super Contributor
Posts: 1,170
Country: USA

Re: Act! Pro 2011 SP1 - HotFix 1 suddenly very slow to Sync...

New Member
Posts: 3
Country: Canada

Re: Act! Pro 2011 SP1 - HotFix 1 suddenly very slow to Sync...

...however the problem is not 'fixed'. The large file numbers keep recurring, so we have to periodically run the BAT file...

 

We were told by Tech Support, that a new HotFix is in the works to address this problem.

 

Thanks,

Kerith.

SideStix Ventures Inc.

www.sidestix.com

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Act! Pro 2011 SP1 - HotFix 1 suddenly very slow to Sync...

Kerith,
The batch file is a just a temporary fix. The hot fix to resolve the issue should be out in the next couple of weeks, barring any unforeseen issues. We recently added instructions and an additional batch file to the KB article to run the file automatically at scheduled intervals.

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.