10-20-2015 11:28 PM
A user is having issues relating to loading task lists in Sage Act Pro 2011. The user clicks Task List and sometimes their tasks load up and sometimes they do not. When I click the blank window where the lists should be, an area where I click turns blue (highlighted) and then popups error "Object reference not set to an instance of an object."
If I close Sage Act and restart, it will load Task List content fine. If I go through Act looking at calendar, adding in new contacts, etc... and go back to Task List, it loads blank... If I use portions of Act for a few minutes and go back to Task List it displays all of the tasks... Sometimes it doesn't... If I close Act and open it back up it will display all of the task list items immediately, sometimes not at all... It's very random but occurs OFTEN.
No other user has task lists except this one user because of her position in the company.
I can duplicate the issue on other computers in the environment.
The network is on Server 2012 R2, firewall is off. Router is a Sonicwall TZ 205. All equipment is gigabit ethernet and running at gigabit speeds... The .ADF file is 1.81Gb in size.
Ideas? thoughts? Patches? fixes?
10-21-2015 04:44 AM - edited 10-21-2015 04:44 AM
What's the full build version of Act! Pro 2011 that the user has?
Does refreshing the view when the task list comes up blank do anything?
10-21-2015 09:11 AM
10-21-2015 09:17 AM - edited 10-21-2015 09:17 AM
Looks like your issue could be resolved by updating to service pack 1 for Act! 2011. See the following Knowledgebase Article for more info.
Refreshing he view in Act! can be donr by going to View > Refresh, or by pressing F5.
10-21-2015 09:30 AM
10-21-2015 09:33 AM
10-22-2015 01:22 AM