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Act Pro 2011 - History/Notes - not saving

New Member
Posts: 4
Country: Canada

Act Pro 2011 - History/Notes - not saving

I am frequently finding that comments added into a contact history are lost.  I am not sure if this is an issue with my laptop going into sleep mode, or the whether there is something wrong with autosave on my addition.  Frustration level rises when I know I have entered history for a contact, only to go back and find nothing there. I try to manually save when ever I close the program, but when I close the lap top it goes into hibernation.  Any thoughts?

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Act Pro 2011 - History/Notes - not saving

When the laptop goes into hibernation mode, while the database is open, you are causing an unexpected break in the connection between the database and Microsoft SQL Server. This can result in unsaved data being lost or even further corruption of the existing data.

For a clean disconnect of the database, I recommend that you close the ACT! program before closing the laptop.
Greg Martin
Sage