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Act Pro 2011 Can't Open Email Template

New Member
Posts: 6
Country: USA

Act Pro 2011 Can't Open Email Template

I am running WIndows 7

Sage ACT! Pro 2011 Version, Hotfix 1

Outlook 2010 - Version 14.0.7116.5000

Email Editor Word 2010 - Version 14.0.7116.5000


I had some corrupt windows sytem files and had to do a repair which essentially reinstalled Outlook.

After the repair Act would not work with Outlook at all and I read online that Act had to be installed after Outlook.

So I uninstalled and reinstalled Act and set up the email system to work with Outlook.


When I click on Write - Email Message (from Template) - then click on the template (.adt file) I get a message that  says "could not open item, try again" However, when I click on Write - Other Document (from template) - Word opens the template and all is good.


I am able to sucessfully send an email by clicking Write - Email message


Can someone help me with this problem ?