05-02-2014 12:11 PM
I am running WIndows 7
Sage ACT! Pro 2011 Version 126.96.36.199, Hotfix 1
Outlook 2010 - Version 14.0.7116.5000
Email Editor Word 2010 - Version 14.0.7116.5000
I had some corrupt windows sytem files and had to do a repair which essentially reinstalled Outlook.
After the repair Act would not work with Outlook at all and I read online that Act had to be installed after Outlook.
So I uninstalled and reinstalled Act and set up the email system to work with Outlook.
When I click on Write - Email Message (from Template) - then click on the template (.adt file) I get a message that says "could not open item, try again" However, when I click on Write - Other Document (from template) - Word opens the template and all is good.
I am able to sucessfully send an email by clicking Write - Email message
Can someone help me with this problem ?