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Act Premium for web: tips to ensure seamless upgrade from v18 to v 19

Copper Contributor
Posts: 53
Country: USA

Act Premium for web: tips to ensure seamless upgrade from v18 to v 19

Act Premium for Web

Hosted on an in-house server, running both SQL and IIS for web access

Seven users have Act installed on their workstations

They also access Act via HTML through the firewall

But no API access (do not have Web API installed)

Current version: 18.2.53.0, Update 4

 

I had major, major issues with initial installation of Act for Web--to the tune of somewhere between 30 and 40 hours' research, testing, and resolving very real and complex issues not covered in any of the documentation and at least partially not here in the community until uncovered with my posts. Naturally, I have to do all of this on the weekend when it will have no impact on users--and when there is no support available. For reference:

 

https://community.act.com/t5/Act-Premium/Act-18-Premium-web-configuration-woes/m-p/328612#M43248
https://community.act.com/t5/Act-Premium/Granting-backup-user-access-to-Act-database/td-p/328839/hig...

http://community.act.com/t5/Act/Installation-of-ACT-reproducibly-destroys-ability-to-make-Image/td-p...

 

Now, I do not list those to complain, but it all makes me very nervous about now doing an in-place upgrade from v18 to v19. I have downloaded the setup package, but the only instruction included in the Act Premium Web Administrator's guide I just downloaded from the v19 download page (https://www.act.com/download/download-act!-premium-v19) is this

 

"Use the Upgrading to Act! v18 from ACT! versions 2005 (7.x) and Later guide to upgrade to Act! v19."

 

And when I actually look at it, I see nothing to build my confidence that anyone has specifically addressed any 18-to-19 gotchas. So I need to know if there are any things that are likely to take me through another round of self-directed R & D sessions in order to get through this--again on a weekend. In particular, will my existing serial number work? The v19 download pages says this:

 

"Note: Act! Premium v19.1 requires an active Premium subscription or active Premium Business Care plan. Business Care customers will require a new serial number for this version."

 

As far as I know (and what do I know, being only the lowly Information Systems consultant that has to install what the users assume they could do themselves if they just had five extra minutes some daySmiley Very Happy), we have a Premium subscription but not a Premium Business Care plan.

 

My world would be something of a disaster if I try to upgrade this weekend and then find that something does not work and I end up with a broken Act implementation on Monday morning. My Act server is not dedicated to Act. As usual in a small business, even one with multiple servers, this is a multi-use server and hosts the users' Home folders, so I cannot reboot during work hours.

 

And so I plead for help in advance....and thank you all in advance.

Administrator
Posts: 4,024
Country: United_Kingdom

Re: Act Premium for web: tips to ensure seamless upgrade from v18 to v 19

Hi Brain,

Your subscription serial key will continue to work in v19 after the upgrade.

It's worth noting that once an Act! database has been updated to v19 from an earlier version, it cannot then be opened in an earlier version. Act! will need to be updated to v19 on all client machines in order to open a shared database.

You can find v19 compatibility listings for external components in the following Knowledgebase article: http://kb.act.com/app/answers/detail/a_id/29767
Copper Contributor
Posts: 53
Country: USA

Re: Act Premium for web: tips to ensure seamless upgrade from v18 to v 19

Thank you, Gary. I will try to post back after the upgrade to note if I experienced any quirks.

Copper Contributor
Posts: 53
Country: USA

Re: Act Premium for web: tips to ensure seamless upgrade from v18 to v 19

Upgrade went fine with no change in license key required. I just uninstalled v18 from the server and workstations, then installed v19. Thankfully, even the IIS integration for Act Web was not broken by this upgrade. 

Administrator
Posts: 4,024
Country: United_Kingdom

Re: Act Premium for web: tips to ensure seamless upgrade from v18 to v 19

Good to hear!
Thanks for the update Brain.
Copper Contributor
Posts: 53
Country: USA

Re: Act Premium for web: tips to ensure seamless upgrade from v18 to v 19

[ Edited ]

One follow-up here: something seemed a bit amiss when I did my initial uninstall/reinstall on the workstations. I wondered why I saw many seemingly unnecessary extras get installed, and now I know why:I found that I have two different links for downloading Act 19:

 

https://www.act.com/resources/downloads/act!-premium-v19-downloads

 

That link has a long list of various updates, and I confused myself by downloading only the Act web setup & updates. That was fine on the server, where I run Act web on IIS, but I used the same installation package on the workstations, and in order to untangle that, I had to completely uninstall Act from all workstations, including several MS support applications, even going into the computer features and removing IIS and then manually removing the leftover inetpub folder and Act program folders before reinstalling just the workstation version. It is not that the web version would not run on the workstations; it is that there is no reason for all that installation, startup, services, and processing overhead for client-only computers, and I just could not resist going back to get it right once I discovered the situation.

 

The other link is this:

 

https://www.act.com/download/download-act!-premium-v19, then select Act Premium Windows Client. This is the one I then used for the client computers to avoid all that server-only stuff. It may be that this is the same as one of the Premium-only (not Premium web) downloads on the first link.

 

But a word to the wise: if you have a server environment, be careful to download & install Act! Premium v19.2 Update, not Act! Premium Web v19.2 Update on the workstations, or it could take some untangling. This went into my upgrade notes, for sure!