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Act! Premium Trial and Act! Pro

New Member
Posts: 6
Country: USA

Act! Premium Trial and Act! Pro

I have an Act! Premium web trail but I bought the downloadable version of Act! Pro v18 and I want to import the information from my Act! trial into Act! Pro. I have gotten the "Contacts" to export into an Excel document and then successfully imported into my Act! Pro. I have not been able to get my "Companies" to export, when I get to the Company List View and hit "Tools" - "Export to Excel" I get the error "Object reference not set to an instance of an object". I have tried to export this information multiple times on multiple different web browers with no success. Please let me know if there is ant solution.

 

Thanks,

Jason

Employee
Posts: 98
Country: USA

Re: Act! Premium Trial and Act! Pro

Hi,

 

You can call in ACT support and you check if they can get the backup of your database from cloud if possible.

Administrator
Posts: 4,024
Country: United_Kingdom

Re: Act! Premium Trial and Act! Pro

Hi Jason.

This is a current known issue with Act Premium Cloud.
If you would like me to request your entire database be exported into a backup file that you can restore on your desktop copy of Act, please send me a PM with the email address you used to sign up to the trial.