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Act! Premium 2011 - Mail Merge stops after 25 records

Copper Elite Contributor
Posts: 193
Country: Belgium

Act! Premium 2011 - Mail Merge stops after 25 records

Hello,

 

Database : 30000 records

Lookup : 1130 records, all of them have a valid email-address

Customer wants to mailmerge email with small attachment to this lookup.

The first 25 records are passing, history is recorded, mail is out

But without any warning, error message or what ever, the mailmerge stops.

 

Anyone any idea ?

 

Daniel Dendooven

ACS bvba

Daniel Dendooven
Retired Act! Certified Consultant
Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Act! Premium 2011 - Mail Merge stops after 25 records

[ Edited ]

This issue has been reported for differing versions of ACT! and Outloook.  It is currently under investigation.  We will update this post when information is available.

 

What is the operating system involved?

Greg Martin
Sage
Platinum Elite Contributor
Posts: 6,652
Country: USA

Re: Act! Premium 2011 - Mail Merge stops after 25 records

That may be caused by his ISP rejecting more than 25 emails at one time but is more likely a function of system resources. Windows doesn't have the resource problems of the early DOS systems where you had to reboot to restore resources. Windows will restore resources over time but resources can be delpeted and a large mail merge is a good way to deplete resources.

Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129
Copper Elite Contributor
Posts: 193
Country: Belgium

Re: Act! Premium 2011 - Mail Merge stops after 25 records

Windows 7, Office 2010 - Brand new machine.

The problem is on all machines of this network.

 

Daniel

Daniel Dendooven
Retired Act! Certified Consultant
Copper Elite Contributor
Posts: 193
Country: Belgium

Re: Act! Premium 2011 - Mail Merge stops after 25 records

This was also my first reflection, but their IT says that there is no limitation. Customer could mailmerge with the same database with the previous Act-Version (2009) and with a server with much less memory.

Daniel Dendooven
Retired Act! Certified Consultant
Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Act! Premium 2011 - Mail Merge stops after 25 records

As a short-term work around, you can set them up to use the ACT! Internet Mail program. Switch to the ACT! Internet Mail program, send the mail merge, then switch back to Outlook.
Greg Martin
Sage
Platinum Elite Contributor
Posts: 6,652
Country: USA

Re: Act! Premium 2011 - Mail Merge stops after 25 records

The mail merge doesn't take place on the server but on the local system. If it stops consistantly at 25 I would suspect that it's their ISP doing the blocking. It's rare but I've seen resources depleted so bad that wouldn't even open a dialog box.

Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129
Bronze Elite Contributor
Posts: 3,287
Country: USA

Re: Act! Premium 2011 - Mail Merge stops after 25 records


gmartin wrote:
As a short-term work around, you can set them up to use the ACT! Internet Mail program. Switch to the ACT! Internet Mail program, send the mail merge, then switch back to Outlook.


i get the same problem with 14.1 hotfix 3...

Outlook is 2010...

 

sigh.

-MM
World Famous ACT! Certified Consultant @ www.ActiveSales.net
Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Act! Premium 2011 - Mail Merge stops after 25 records

Thought we had updated all of these posts... obviously missed this one.  Here is an article which addresses this issue: KB Article 28237

Greg Martin
Sage
New Member
Posts: 3
Country: United_Kingdom

Re: Act! Premium 2011 - Mail Merge stops after 25 records

I have just loaded version 15.1 on to a new computer and am having this problem with being about to only send 25 emails at a time through Outlook.  Is there some sort of patch that I can download?