04-01-2013 07:36 AM
We just started getting this error when we click onto "calendar." we've performed all of the hot fixes, opened up the OS drive to have enough room for saving and yet we still receive this error message.
I will have to say that yesterday, after upgrading from Hot Fix 1 to Hot Fix 4, it worked fine. and we thought we were good. This morning we are receiving the same error: Act has Encountered an Error... Please Shut Down Application
04-01-2013 02:26 PM
Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.
04-01-2013 06:17 PM
Is this what your looking for? Looks like this has been an ongoing evenot on a daily basis since 11-29-12
Failed to open a connection to the database.
at Act.Framework.ActFramework.FailLogOn(Exception ex, TraceCategory tCat, TraceLevel tLevel)
at Act.Framework.ActFramework.LogOn(String userName, String password, String databaseType, String databaseHost, String databaseName, Boolean fireEvents, Boolean suppressTierCheck, Boolean suppressSchemaCheck, Boolean suppressLicenseCheck, Boolean allowTrialModeDeparture, LogonTrack tracklogon)
at Act.Framework.ActFramework.LogOn(String userName, String password, String databaseType, String databaseHost, String databaseName, Boolean fireEvents, Boolean suppressTierCheck, Boolean suppressSchemaCheck, Boolean suppressLicenseCheck, Boolean allowTrialModeDeparture)
at Act.Scheduler.SchedulerService.FrameworkLogon(ActFramework framework, DatabaseTask task, PADFile padFile)
at Act.Scheduler.SchedulerService.StartMaintenance(MaintenanceTask task, String& errorMessage)
04-05-2013 09:46 AM
The error you have located refers to the ACT! Scheduler, that should have no effect on your clicking on the calendar. Does this error correspond to a time when someone clicks on the calendar, or does it occur even when no one would be using the system? If it occurs more often than ACT! being used, it is not related.
This could be an issue with the preference files becoming corrupted. Here is an article with instructions to locate the web preference files, they can be deleted (will be rebuilt upon user signon): KB Article 19757