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Act PRO 2011, Server 2008 R2 - Act has Encountered an Error... Please Shut Down Application

Copper Contributor
Posts: 23
Country: USA

Act PRO 2011, Server 2008 R2 - Act has Encountered an Error... Please Shut Down Application

We just started getting this error when we click onto "calendar."  we've performed all of the hot fixes, opened up the OS drive to have enough room for saving and yet we still receive this error message.

 

I will have to say that yesterday, after upgrading from Hot Fix 1 to Hot Fix 4, it worked fine. and we thought we were good.  This morning we are receiving the same error:  Act has Encountered an Error... Please Shut Down Application

 

Please advise.

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Act PRO 2011, Server 2008 R2 - Act has Encountered an Error... Please Shut Down Application

Hello jaylonp,
Is this happening on client machines or the server? More than one machine? For the machine(s) it's happening on, take a look at the Windows Event Logs (Applications) and see what error is logged there.

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

Copper Contributor
Posts: 23
Country: USA

Re: Act PRO 2011, Server 2008 R2 - Act has Encountered an Error... Please Shut Down Application

It's happening on the server and the clients. Everyone RDP's into the server. Hosted.
Copper Contributor
Posts: 23
Country: USA

Re: Act PRO 2011, Server 2008 R2 - Act has Encountered an Error... Please Shut Down Application

Is this what your looking for?  Looks like this has been an ongoing evenot on a daily basis since 11-29-12

 

Failed to open a connection to the database.

 

at Act.Framework.ActFramework.FailLogOn(Exception ex, TraceCategory tCat, TraceLevel tLevel)
at Act.Framework.ActFramework.LogOn(String userName, String password, String databaseType, String databaseHost, String databaseName, Boolean fireEvents, Boolean suppressTierCheck, Boolean suppressSchemaCheck, Boolean suppressLicenseCheck, Boolean allowTrialModeDeparture, LogonTrack tracklogon)


at Act.Framework.ActFramework.LogOn(String userName, String password, String databaseType, String databaseHost, String databaseName, Boolean fireEvents, Boolean suppressTierCheck, Boolean suppressSchemaCheck, Boolean suppressLicenseCheck, Boolean allowTrialModeDeparture)

 

at Act.Scheduler.SchedulerService.FrameworkLogon(ActFramework framework, DatabaseTask task, PADFile padFile)
at Act.Scheduler.SchedulerService.StartMaintenance(MaintenanceTask task, String& errorMessage)

Copper Contributor
Posts: 23
Country: USA

Re: Act PRO 2011, Server 2008 R2 - Act has Encountered an Error... Please Shut Down Application

so I guess there is no resolution.....  I've stumped Sage ACT?......

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Act PRO 2011, Server 2008 R2 - Act has Encountered an Error... Please Shut Down Application

The error you have located refers to the ACT! Scheduler, that should have no effect on your clicking on the calendar.  Does this error correspond to a time when someone clicks on the calendar, or does it occur even when no one would be using the system?  If it occurs more often than ACT! being used, it is not related. 

 

This could be an issue with the preference files becoming corrupted.  Here is an article with instructions to locate the web preference files, they can be deleted (will be rebuilt upon user signon): KB Article 19757

Greg Martin
Sage
Copper Contributor
Posts: 23
Country: USA

Re: Act PRO 2011, Server 2008 R2 - Act has Encountered an Error... Please Shut Down Application

thank you....  we will try it out.