06-06-2017 10:34 AM
We are working in ACT Pro version 184.108.40.206, Update 5. Windows XP.
We have turned OFF the Outlook synchronization under Tools - Outlook Synchronization Preferences. For 1 of our 4 users of the database, that option keeps reverting back to being ON. And it's causing duplicate calendar entries since we already use Companionlink to synch up the ACT/Outlook calendars.
Does anyone know how to disable the Outlook synch from ACT permanently?
Thanks in advance,
06-07-2017 04:08 AM
Make sure the user has also disabled scheduled synchronization.
06-08-2017 11:09 AM
Thanks for replying, Gary. The scheduled sync option has been checked and re-checked many times in the past. It always stays at NONE, which is the setting we choose. It actually cooperates. But going in to the Outlook Sync Preferences window now, the dropdown under the calendar sync tab has reverted back to being ON and we disabled it the other day. Something is going on. Any other suggestions?
06-12-2017 01:59 AM
In that case, it sounds like the preference files may need to be reset. Please can you do this by following the steps in the following Knowledgebase article: http://kb.act.com/app/answers/detail/a_id/14770 under the heading "Manually Rebuilding the Preferences".
After you've done this, test if the option stays turned off.