06-25-2008 07:03 AM
I've been trying to synch Act and OL for a couple of years and nothing has ever happened. I tried again today, trying to get OL to update Act, and Act flashes some screens for a microsecond but when its all done nothing has changed. I have two appointmnets in my calendar in OL for today, and neither show up on my calendar or anywhere else in Act.
I am using Version 18.104.22.168, Hotfix 1. I have Act set up as an address book within OL but I don't think that matters. I've been through the tutorial and checked any combination I can think of. Simply nothing ever happens.
I've lived through this for a few years but its getting annoying, plus its something Act should be doing but isn't.
Any thoughts on what else I can try or overlooked?? Please don't suggest add-ons.
06-25-2008 10:52 AM
Try removing all act activities from outlook and all act activities from outlook (This is Ok as each source still has the activity) by Tools Outlook Activities> Remove Activities.
Then turn off all Antivirus software (temporarily and ideally disconnected from your network/internet to be safe) and try the update again. Usually it will be some security software (Antivirus or firewall) which is stopping Act and Outlook from talking to each other.