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Act/Outlook Not working correctly

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New Member
Posts: 3
Country: United States
Accepted Solution

Act/Outlook Not working correctly

I have Vista Ultimate, 4 gb computer, plenty of disk drive. Currently using Act 2009 with Outlook 2007. All updates of windows done. 

 

Problems:

 

Emails will not attach to history in ACt

Cannot attach manually using the "attach to act" button in Outlook 2007 although it shows the contact that I wish to contact to

 

Any suggestions?

 


Accepted Solutions
Solution
Accepted by topic author Demps Bannerman
‎09-25-2015 03:20 AM
New Member
Posts: 3
Country: United States

Re: Act/Outlook Not working correctly

Hello Mike,

 

Thanks so much for your advice. It looks like your suggestions have resolved the problem. It must have been a problem with Microsoft Outlook because per your suggestion, I used another database with the same results.

 

Removing Outlook and reinstalling, now has enabled me to record history information to the Contact History and perform the Quick Attach function which was not performing as well.

 

I would suggest anyone having the same problem follow your suggestions.

 

Regards,

 

 

 

Demps

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All Replies
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Act/Outlook Not working correctly

Maybe try this ACT! Knowledge Base article - http://tinyurl.com/5eo9oh

 

Have you added the ACT! address book to Outlook?

Solution
Accepted by topic author Demps Bannerman
‎09-25-2015 03:20 AM
New Member
Posts: 3
Country: United States

Re: Act/Outlook Not working correctly

Hello Mike,

 

Thanks so much for your advice. It looks like your suggestions have resolved the problem. It must have been a problem with Microsoft Outlook because per your suggestion, I used another database with the same results.

 

Removing Outlook and reinstalling, now has enabled me to record history information to the Contact History and perform the Quick Attach function which was not performing as well.

 

I would suggest anyone having the same problem follow your suggestions.

 

Regards,

 

 

 

Demps