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Act! Outlook Email to Act HELP PLEASE

New Member
Posts: 4
Country: USA

Act! Outlook Email to Act HELP PLEASE

Hi Act Community,

 

I'm trying to set up my users to use Outlook 2010 with Act! Premium 2013 on Windows 7.

 

I received an error when doing so.111111111111111111111.jpg

 

It looks like it may be an issue with in the Registry Keys, but I checked within the Registry Editor and everything coresponds with the current version of Outlook 2010 that we use.
We use 2010 and 9.4 is the only one I see in the containing folders.
Any idea?

 

Moderator
Posts: 719
Country: USA

Re: Act! Outlook Email to Act HELP PLEASE

One thing you can try is the following knowledgebase article:

 

http://kb.swiftpage.com/app/answers/detail/a_id/23311

 

 

If that doesn't work, is there a chance that you may have updated to Office 2013, then downgraded back to Office 2010? If so, and only if so, I'd recommend the following article:

 

http://kb.swiftpage.com/app/answers/detail/a_id/33143

 

 

You can also try to run repairs on Office. 

Elise O'Pry
Swiftpage
Visit our knowledgebase at http://kb.act.com