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Act / Outlook Address Book

Copper Contributor
Posts: 62
Country: USA

Act / Outlook Address Book

I need help, and I am now willing to pay a pro if you can help.

 

4 users with ActPro2011HF5.

Most running Outlook 2007.

Outlook is brutally slow, hangs, and causes ACT to hang.

 

If I remove the ACT Address Book from Outlook - Everything performs perfectly.

When I add the Act addreess Book back to Outlook, it takes a minute or longer for Outlook to star, and both ACT and Outlook hang again.

 

Internal wired network with a W7 stand-alone PC hosting the database, on dedicated brand new Raid1 500GB drives.

 

On the server itself, the Act/Outlook intergration is perfectly fine.

Just the network users pointing to the mapped "P" drive clog up when the address book is in use.

 

What have I done wrong?

**************
Phoenix, AZ
4 user Act 2011HF5
W7 (32&64) on a W7-64 "Server"
Outlook 2003 and 2007
Nickel Contributor
Posts: 205
Country: United_Kingdom

Re: Act / Outlook Address Book

Try mapping the users using a network path //machine/folder etc. rather than using a mapped drive like P:
Trevor Lever

UK - ACT Certified Consultant
www.actpartners.co.uk
trevor@actpartners.co.uk
Copper Contributor
Posts: 62
Country: USA

Re: Act / Outlook Address Book

I did the mapping of the address book as mentioned:

 

Like this:

\\APISERVER\Air\ACT\AIR.pad

 

Versus:

P:\Air\ACT\AIR.pad

**************
Phoenix, AZ
4 user Act 2011HF5
W7 (32&64) on a W7-64 "Server"
Outlook 2003 and 2007
Copper Contributor
Posts: 62
Country: USA

Re: Act / Outlook Address Book

No change by mapping. 1300 contacts that big? GuesS I could try deleting all activities? What is contained in the address book? I am not using sync I don't think. Just records outgoing emails (only outgoing if I recall)
**************
Phoenix, AZ
4 user Act 2011HF5
W7 (32&64) on a W7-64 "Server"
Outlook 2003 and 2007
Nickel Contributor
Posts: 205
Country: United_Kingdom

Re: Act / Outlook Address Book

You say that 'On the server itself, the Act/Outlook intergration is perfectly fine.' Which makes me think it is not the database (size etc.) that is the problem. More likely how the two are integrated over your network, hence looking at the mapping. ACT, in general, does not like 'mapped folder' mapping. If things are slow when Outlook .pst on the local machine is shared with ACT database on the server, then I would have thought that mapping / network / or something on the local machine is likely to be the cause of the problems.
Trevor Lever

UK - ACT Certified Consultant
www.actpartners.co.uk
trevor@actpartners.co.uk
Copper Contributor
Posts: 62
Country: USA

Re: Act / Outlook Address Book

Went back and mapped the PAD to the \\Machine\drive\folder  address and also the Outlook Address book mapping the same way.

 

Still very slow to load Outlook. 

Will move the Db to another drive and keep switching things around to see if it gets better.

 

Act Pay-Per-Support good at this troubleshooting?

**************
Phoenix, AZ
4 user Act 2011HF5
W7 (32&64) on a W7-64 "Server"
Outlook 2003 and 2007
Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Act / Outlook Address Book

Another troubleshooting step:

 

Add exceptions to firewall/anti-virus: KB Article 25125

 

Greg Martin
Sage
Copper Contributor
Posts: 62
Country: USA

Re: Act / Outlook Address Book

Firewall disabled right now.

No A/V installed.

 

Brand new box and I am running it naked for a while until I get this squared away.

**************
Phoenix, AZ
4 user Act 2011HF5
W7 (32&64) on a W7-64 "Server"
Outlook 2003 and 2007
Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Act / Outlook Address Book

One more test to isolate the issue:

- open the local demo database (or create a new db) on a workstation
- change it to be the ACT! Address Book within Outlook
- test response within Outlook

- if response time is the same, the issue would appear to be something local to the workstation (ex: Outlook add-in or A/V)
- if response time is improved, it indicates a network type of issue and following your other troubleshooting is the correct direction.
Greg Martin
Sage
Copper Contributor
Posts: 62
Country: USA

Re: Act / Outlook Address Book

Good idea.

Will test tonight.

 

I am tempted to move the database to an SSD on a SATA port direct to the MB and not the PCI RAID-SATA setup it is now.

Although all my data files (Large PDFs) move light lightning across the network.

**************
Phoenix, AZ
4 user Act 2011HF5
W7 (32&64) on a W7-64 "Server"
Outlook 2003 and 2007