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Act Not Starting after Install

New Member
Posts: 10
Country: USA

Act Not Starting after Install

It all started when I installed MS Office 2007-Act would not open any of the templates from that point.  So I was advised to remove Act and reinstall.  Did an uninstall, removed the SQL-All of it.  Reinstalled Act 10-now it will not even start.  We have had the program since December or January and it ran fine until MS Office 2007.  I had problems installing it the first time on Windows Vista but did get it done.
 
I used the Uninstall program provided.
Through the control panel I uninstalled all SQL instances
Shut the computer down and restarted.
Began the install off the CD
Installed SQL 2005 per the CD
Installed Act 10.
 
Ok, where did I go wrong other then the office installation in the first place.
Dave
Nickel Super Contributor
Posts: 584
Country: USA

Re: Act Not Starting after Install

Dave,

Could you post the error message you are receiving when attempting to launch ACT.
New Member
Posts: 10
Country: USA

Re: Act Not Starting after Install

"Act 10.x/2008 is has stopped working.  Windows is searching for a solution."
New Member
Posts: 10
Country: USA

Re: Act Not Starting after Install

I forgot to add that this is the "Normal" Vista Dialog box.  It also shows up when the computer is started up.
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Act Not Starting after Install

This is a procedure I wrote to get the most clean install possible:
Uninstall any version of ACT! from Windows Control Panel | Add/Remove Programs
Use the Uninstaller.exe from the ACT! KB 19338 (the exe, not the manual uninstall) and include the ACT! SQL checkbox.
Uninstall .Net Framework (all versions) - For Vista users as .Net 2.0 is part of the OS it can't be uninstalled. But uninstall 1.1, 3.0 and 3.5 if they are there
Uninstall any MS SQL items from the Control Panel if istill there
Uninstall MSXML Services from Control Panel if it's still there
Perform a Selective restart with MSCONFIG as per ACT! KB 14499
Install .Net 2.0 Framework from MS web site (only for XP, not Vista)- http://www.microsoft.com/downloads/details.aspx?familyid=0856eacb-4362-4b0d-8edd-aab15c5e04f5&displaylang=en
Manually install MS SQL as per ACT! KB 19386
Install ACT! 10
Install ACT! 10.01 patch if the previous install was the previous build
Restore from Selective Startup Mode with MSCONFIG
Reboot