It all started when I installed MS Office 2007-Act would not open any of the templates from that point. So I was advised to remove Act and reinstall. Did an uninstall, removed the SQL-All of it. Reinstalled Act 10-now it will not even start. We have had the program since December or January and it ran fine until MS Office 2007. I had problems installing it the first time on Windows Vista but did get it done.
I used the Uninstall program provided.
Through the control panel I uninstalled all SQL instances
Shut the computer down and restarted.
Began the install off the CD
Installed SQL 2005 per the CD
Installed Act 10.
Ok, where did I go wrong other then the office installation in the first place.
This is a procedure I wrote to get the most clean install possible: Uninstall any version of ACT! from Windows Control Panel | Add/Remove Programs Use the Uninstaller.exe from the ACT! KB 19338 (the exe, not the manual uninstall) and include the ACT! SQL checkbox. Uninstall .Net Framework (all versions) - For Vista users as .Net 2.0 is part of the OS it can't be uninstalled. But uninstall 1.1, 3.0 and 3.5 if they are there Uninstall any MS SQL items from the Control Panel if istill there Uninstall MSXML Services from Control Panel if it's still there Perform a Selective restart with MSCONFIG as per ACT! KB 14499 Install .Net 2.0 Framework from MS web site (only for XP, not Vista)- http://www.microsoft.com/downloads/details.aspx?familyid=0856eacb-4362-4b0d-8edd-aab15c5e04f5&displaylang=en Manually install MS SQL as per ACT! KB 19386 Install ACT! 10 Install ACT! 10.01 patch if the previous install was the previous build Restore from Selective Startup Mode with MSCONFIG Reboot