07-07-2011 03:02 PM
Am running Sage ACT! Pro 2011 Version 13.0.401.0, Hot Fix 2. Am getting "program not responding" each time I try to schedule a call. Takes about a minute and then it clears itself. Any suggestions?
07-07-2011 03:12 PM
Welcome to the Sage ACT! Community. There were some issues with activities and performance that were addressed with the latest updates to ACT! 2011. I would advise updating to SP1 and then applying cumulative Hot Fix 4.
First, apply the SP1 update, per KB Article 27290
Then open your database so it can be updated
Then apply Hot Fix 4, per KB Article 27440
In addition, I would run maintenance on your database by going to Tools > Database Maintenance > Check and Repair, and running both repair options.
Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.
07-11-2011 10:52 AM
No. How much RAM do you have installed? Hard drive speed in RPM?
07-11-2011 12:14 PM
Any given model can have a range of specifications when it comes to installed RAM and hard drive. You would need to determine just what the specification of your system actually are. The not responding message that shows up and then clears is an indicator of performance issues. My guess is that the RAM may belimited (2-Gb minimum for ACT! on Windows 7, 4-Gb preferred) or the hard drive may be a 5400 RPM model (7200 RPM is recommended for ACT!).
07-11-2011 12:29 PM
My machine has 2MB of RAM runing on 32 bit and has a C harddrive running 7200 RPM. Another note. I have been using this version of ACT for 6 months with no problems. This "Not Responding " issuue just happened.
09-23-2011 02:27 PM
Try this: Tools -> Preferences -> Startup tab
Deselect the box for Open each view in its own window.
Until I figured this out Act 2011 was taking about 90 seconds to load - and was not always successful - sometimes it just hung. Processes when it was successful were painfully long as well.
Now it loads in around 10-15 seconds and runs much faster. Hope this is relevant and helps!
07-19-2012 10:18 AM
I have the same issue you experienced with ACT! on a new HP desktop with 8 GB of ram (not sure about disk rpm speed). Same version of ACT (Am running Sage ACT! Pro 2011 Version 13.0.401.0, Hot Fix 2. Am getting "program not responding" each time I try to schedule a call. Takes about a minute and then it clears itself. Any suggestions?) Did you ever resolve the slowness?