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Act Mobile Live: Authentication Error

Copper Super Contributor
Posts: 281
Country: United States

Act Mobile Live: Authentication Error

Today, when I tried to update, presumably under your new version, I got a message saying "Authentication Failure. Code=511 Username: [my username]".

 

It worked fine yesterday.

 

It would be so much better if I forced  to spend hours coping with erros in this product.  (See my other recent messages).

 

Roger

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Act Mobile Live: Authentication Error

Hello Roger,
Have you been able to log into the portal at www.sagemobileforact.com?

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

Copper Super Contributor
Posts: 281
Country: United States

Re: Act Mobile Live: Authentication Error

Yes, I am able to log into that portal.  Also, I reentered my password into the appliance, but I am still getting that same error message.

Copper Super Contributor
Posts: 281
Country: United States

Re: Act Mobile Live: Authentication Error

Problem solved (I hope). I did the following:

 

(1) Changed my password

(2) Uninstalled and reinstall the Sage Act for Mobile App on the phone.

 

Now it seems to be working.  why wasn't it working before?  Have no idea.