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Act Mail Merge...URGENT help required.

New Member
Posts: 1
Country: United Kingdom

Act Mail Merge...URGENT help required.

When I do a mail merge if act has an empty field in the address when it transfers to word the empty field reads *[[ACTFIELD_DELETE_ME]]*

 

 

I want it to ignore an empty field.

 

 

Any Urgent advice would be great.

 

Paul

Bronze Contributor
Posts: 955
Country: Australia

Re: Act Mail Merge...URGENT help required.

Paul, If you are using Office 2003 do a detect and repir and see if that solve the problem or else do a search for normal.dot and delete this file as it sounds like you have a corrupt word default template. If you have office 2007 search for normal.docx and delete this and try again.

 

There may also be a couple of other solutions to this in the knowledge base at www.act.com/support that may assist

Paul Buchtmann
pbuchtmann@ozemail.com.au Australia
Australia's First ACT Consultant (1989)

FREE Record History to change default to Call or To-Do for ACT! 2010-2012 versions. Custom versions also available.
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Act Mail Merge...URGENT help required.

As Paul suggested, this Knowledge Base is always a good place to look at first.

 

See this ACT! Knowledge Base article - http://tinyurl.com/63npuf