08-07-2008 04:51 AM
When I do a mail merge if act has an empty field in the address when it transfers to word the empty field reads *[[ACTFIELD_DELETE_ME]]*
I want it to ignore an empty field.
Any Urgent advice would be great.
08-07-2008 09:36 AM
Paul, If you are using Office 2003 do a detect and repir and see if that solve the problem or else do a search for normal.dot and delete this file as it sounds like you have a corrupt word default template. If you have office 2007 search for normal.docx and delete this and try again.
There may also be a couple of other solutions to this in the knowledge base at www.act.com/support that may assist
08-08-2008 03:00 AM
As Paul suggested, this Knowledge Base is always a good place to look at first.
See this ACT! Knowledge Base article - http://tinyurl.com/63npuf