11-21-2016 04:45 PM
I have surface 2, run as administrator, on workgroup environment, version 18.104.22.168 of ACT! , running windows 8.1 pro, 64 bit.
Did not see a fix that worked in prior strings, is there a resolve for this yet?
My calendar will sync, but outlook contacts will not. Our IT administrator has said that ACT and outlook will not work together at this time, wondering if there is a fix you can offer them to try?
11-22-2016 05:24 AM
We are currently aware of an issue syncing to Outlook 2016. Is this the version in use?
See this thread for more details of this issue.
To confirm the issue is the same, check in event viewer and look for errors recorded at the time where the issue occurred.
If the error makes reference to Faulting module name: mso20win32client.dll or mso30win32client.dll, then this is likely related to the issue in the thread linked above.
11-22-2016 09:04 AM
That particular error does not appear to be related to Act or Outlook.
Here's an example of the error that would occur for the issue I posted:
The Application Error would contain the relevant info.
11-22-2016 12:03 PM
so sorry grabbed the wrong one, two errors occur each day when it tries to auto sync with outlook,
It appears the Faulting module name: mso30win32client.dll
What do you think?
11-23-2016 01:38 AM