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Act.Integration has stopped working when sync Outlook Contacts

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Tuned Listener
Posts: 112
Country: United_Kingdom

Re: Act.Integration has stopped working when sync Outlook Contacts

It hasn't crashed since but will monitor for a few days to make sure.

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New Member
Posts: 13
Country: Canada

Re: Act.Integration has stopped working when sync Outlook Contacts

I should add that I am now using Office 365 (64 bit) with updates on, and Act! 19.2

 

I had been using it previously with Office updates off, but it appears that the problem with updates to Act! has been resolved by Microsoft. Perhaps those who have been using the partial fix should revisit the situation. Conflicts are not now occurring and content attribution of Microsoft related activities are now linking to Act! as they had in past editions.

 

The installation process that I followed is as follows;

 

1. Install Office 365 in a 64 bit version.

2. Restart system

3. Install Act! 19.2

4. Restart system

5. review add-ins in Office and turn on the Act! add-in

 

Best regards,

 

Michael

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Tuned Listener
Posts: 112
Country: United_Kingdom

Re: Act.Integration has stopped working when sync Outlook Contacts

Jon

 

That's not worked - just crashed again!

 

HELP!

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Tuned Listener
Posts: 112
Country: United_Kingdom

Re: Act.Integration has stopped working when sync Outlook Contacts

PS do you think mmurton's solution will work? I'm using office 365 (Microsoft recommended 32 bit):

1. Install Office 365 in a 64 bit version.
2. Restart system
3. Install Act! 19.2
4. Restart system
5. review add-ins in Office and turn on the Act! add-in
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New Member
Posts: 13
Country: Canada

Re: Act.Integration has stopped working when sync Outlook Contacts

Please note that I am using a newly reinstalled Windows 10, and new Office 365 all updated, and then Act 19.2.

 

hope it helps!

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Administrator
Posts: 1,376
Country: United_Kingdom

Re: Act.Integration has stopped working when sync Outlook Contacts

One thing to try TZAL, is setting the Act.Integration.exe service to run "as admin".

Browse to "C:/Program Files (x86)/Act/Act for Windows" (this is the default location or to wherever you chose to install act).

Locate the "Act!.Integration.exe" file, and right click then go to "Properties" - on the Compatibility Tab, tick the "Run this program as an administrator" check box. Once you've done this, you should restart your PC.
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Tuned Listener
Posts: 112
Country: United_Kingdom

Re: Act.Integration has stopped working when sync Outlook Contacts

Thanks Jon

 

Will try that (just crashed again BTW).

 

See below, there are a lot of text files Act!Integration0,1,2,3 etc. 

 

ACT.PNG

 

Many seem incomplete e.g. start mid-sentence.

 

Should I delete these?

 

 

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Tuned Listener
Posts: 112
Country: United_Kingdom

Re: Act.Integration has stopped working when sync Outlook Contacts

PS when testing your other suggestion https://community.act.com/t5/Act/Personal-amp-Vacation-Activity-Durantions-Keep-Getting-Changed/m-p/... the UAC pops up.

Will this be an issue with this solution? There is currently no scheduled Outlook or Google integration set up on this database while trying to resolve this crash & Google Calendar problems.
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Administrator
Posts: 1,376
Country: United_Kingdom

Re: Act.Integration has stopped working when sync Outlook Contacts

It shouldn't be a problem - you should be able to delete the text files without an issue, they're just old log files.
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Tuned Listener
Posts: 112
Country: United_Kingdom

Re: Act.Integration has stopped working when sync Outlook Contacts

Hi Jon

 

sadly setting the Act.Integration.exe service to run "as admin" didn't fix it - just crashed again Smiley Sad