Act.Integration has stopped working when sync Outlook Contacts

[TZAL]

It hasn't crashed since but will monitor for a few days to make sure.

[mmurton]

I should add that I am now using Office 365 (64 bit) with updates on, and Act! 19.2

I had been using it previously with Office updates off, but it appears that the problem with updates to Act! has been resolved by Microsoft. Perhaps those who have been using the partial fix should revisit the situation. Conflicts are not now occurring and content attribution of Microsoft related activities are now linking to Act! as they had in past editions.

The installation process that I followed is as follows;

1. Install Office 365 in a 64 bit version.

2. Restart system

3. Install Act! 19.2

4. Restart system

5. review add-ins in Office and turn on the Act! add-in

Best regards,

Michael

[TZAL]

Jon

That's not worked - just crashed again!

HELP!

[TZAL]

PS do you think mmurton's solution will work? I'm using office 365 (Microsoft recommended 32 bit):

1. Install Office 365 in a 64 bit version.
2. Restart system
3. Install Act! 19.2
4. Restart system
5. review add-ins in Office and turn on the Act! add-in

[mmurton]

Please note that I am using a newly reinstalled Windows 10, and new Office 365 all updated, and then Act 19.2.

hope it helps!

[JonTaylor]

One thing to try TZAL, is setting the Act.Integration.exe service to run "as admin".

Browse to "C:/Program Files (x86)/Act/Act for Windows" (this is the default location or to wherever you chose to install act).

Locate the "Act!.Integration.exe" file, and right click then go to "Properties" - on the Compatibility Tab, tick the "Run this program as an administrator" check box. Once you've done this, you should restart your PC.

[TZAL]

Thanks Jon

Will try that (just crashed again BTW).

See below, there are a lot of text files Act!Integration0,1,2,3 etc. 

Many seem incomplete e.g. start mid-sentence.

Should I delete these?

[TZAL]

PS when testing your other suggestion https://community.act.com/t5/Act/Personal-amp-Vacation-Activity-Durantions-Keep-Getting-Changed/m-p/... the UAC pops up.

Will this be an issue with this solution? There is currently no scheduled Outlook or Google integration set up on this database while trying to resolve this crash & Google Calendar problems.

[JonTaylor]

It shouldn't be a problem - you should be able to delete the text files without an issue, they're just old log files.

[TZAL]

Hi Jon

sadly setting the Act.Integration.exe service to run "as admin" didn't fix it - just crashed again