12-18-2017 02:24 AM
I agree with you. ACT hasn't ever remained stable on my PCs for very long since installing v19 2 years ago.
What CRM did you choose in the end?
12-18-2017 02:57 AM - edited 12-18-2017 03:00 AM
I appreciate your frustration, and I can only apologise that we haven't managed to get this up and running for you just yet.
There is unfortunately a limit to how effectively we can troubleshoot an issue in a forum setting. That's not to say that we've given up, I was simply suggesting that the most effective way forwards would be to speak with our support department who are better able to delve deeper into the issue.
At this point, we've ruled out most of the 'common' issues that could be causing this. So what we need to do is pinpoint the area causing trouble.
In my previous post I recommended trying a new Windows User profile, and seeing if the issue persists there. While I appreciate that using a different windows user isn't necessarily a practical solution - what it will tell us is WHERE the problem is stemming from.
If the issue does not occur on that new user profile - then we know that the issue is coming from one of three places:
1) Registry Entries
2) Preferences/User Specific Temp Files/AppData (User Specific Files)
And if it DOES occur on the new user, we can rule some of those out and focus on the things that are common between profiles - installed drivers/frameworks, other software on the machine etc.
I appreciate your patience here, TZAL. I know that this has been ongoing for a while.
12-18-2017 07:33 AM
Thanks for your response. I cannot access Outlook on the dummy user account without setting up everything new (which would then cause duplication issues). And ACT also needs customisation to be able to use properly.
Would it be OK to log on to the dummy user account and then continue to work on my proper user account as normal?
12-18-2017 07:45 AM
12-20-2017 04:36 AM
I was using my user account with ACT & Outlook open as well as a test user account also with ACT and Outlook (not linked though).
Act integration error came up on my my account so checked test account - no error.
Then closed Act integration (button on error message) & checked test account - ACT integration was till open with right-click commands available.
Does that now point us in a direction for a fix?
12-21-2017 02:16 AM
12-21-2017 03:23 AM
Sorry, maybe I'm being dumb but I'm unsure how to make a dummy outlook profile. Does it need a real email or can I make one up and add that to act contact?
I'm happy making a dummy act database.
By the way, Act/Outlook still worked even when it'd crashed i.e. could attach emails to contacts & send emails via Act (mail merge or clicking email address)
12-21-2017 05:11 AM
12-21-2017 06:10 AM
Set up dummy email but as it doesn't work, not sure how useful this will be.
Also, don't sync Act contacts or diary with outlook. Just use it to attach messages and send emails. Does this mean that I never actually use Act.Integration?
12-21-2017 06:19 AM