Act Errors affecting Outlook 2007 email display

[rubberbiscuitte]

I have Act! Pro 2012 Version 14.0.572.0  (also says Hot Fix 1)

Windows 7 and Outlook 2007

I am getting two Act errors:   Unspecified error (Exception from HRESULT : 0x80004005 (E_FAIL)

and:  Error HRESULT E_Fail has been returned from a call to a COM component

When I open Outlook, either one of  the error boxes pops up and I have to click OK several times for it to disappear (it keeps coming back immediately so I keep clicking OK).  The same is happening with both errors and it will not allow Outlook to display the highlighted email...so I cannot read my email.

This happens when both Outlook and Act are running.  If I close both and open Outlook it will operate properly.

Does anyone have a solution?  Please help.

[ghollister]

Hello rubberbiscuitte,
Welcome to the Sage ACT! Community. This may not be the exact issue you are seeing, but please try the solution in this Knowledgebase article:
http://kb.Sagesoftwareonline.com/cgi-bin/Sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=2885...

Your feedback on whether or not the solution works would be greatly appreciated.

Thank you,

[rubberbiscuitte]

I found the file ActEmail.tlb and it is 7kb.

I do not understand the directions of what to do next. 

[ghollister]

I have updated the article so the ActEmail.tlb is attached. You just need to replace your file with the attached file.