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Act Email stopprd working after major update

New Member
Posts: 2
Country: Canada

Act Email stopprd working after major update

Just dl'd the latest update for ACT 8 and now my email starts downloading email but when it finishes Windows closes the program.

Also when I go to set up the email system only internet mail shows in the choices.

I have a new laptop with Vista. It was working with the internet mail... Any ideas. I am an over the road truck driver so I don't have time for these types of inconveniences. Help is appreciated

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Act Email stopprd working after major update

What are you using as your default email client for ACT!?  Is it Internet Mail or Outlook?

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

New Member
Posts: 2
Country: Canada

Re: Act Email stopprd working after major update

Hi and thanks for your response. Just pulled into a truck stop and noticed the email notification. Neat.

Anyway I am using Internet mail. When I activate the email the password box comes up with the username and password showing then the password box empties and everything freezes. I have tried re entering the info in preferences as new but it just keeps happening. I wish I hadn't done the update...

Nickel Super Contributor
Posts: 584
Country: USA

Re: Act Email stopprd working after major update

Hi FutureRichGuy,

 

 I would recommend removing your current install of ACT, you can do that via Add/Remove Programs. 

 

Then install from a full install of 10.0.3

 

Take a look at your private messages, the gold envelope in the top right corner if you're not familiar with it, for a link to get you back up and running.