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Act E-Mail can't open some attached files

Loyal Listener
Posts: 40
Country: United States

Act E-Mail can't open some attached files

[ Edited ]

I am using ACT! by Sage 2010 Version 12.0.409.0, Hotfix 3, single user.

 

I am using the Act Email client as a stand-alone; no Outlook.  Some of my received emails come with an attachment, but the file can't be found.  I can't find the directory where Act is supposedly looking; I assume it's hidden.  This is happening w

 

This seems to be random, but not infrequent.  I can't find anything on the forums.  Does anyone else experience this?

 

Deborah

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Act E-Mail can't open some attached files

Have you been able to determine any pattern?  Is it a particular type of file (PDF, Word Doc, etc.)? 

Are the emails from a particular email address or domain (ex: *@gmail.com)?

Greg Martin
Sage