Act E-Mail can't open some attached files [ Edited ]

[dtmfcc]

I am using ACT! by Sage 2010 Version 12.0.409.0, Hotfix 3, single user.

I am using the Act Email client as a stand-alone; no Outlook.  Some of my received emails come with an attachment, but the file can't be found.  I can't find the directory where Act is supposedly looking; I assume it's hidden.  This is happening w

This seems to be random, but not infrequent.  I can't find anything on the forums.  Does anyone else experience this?

Deborah

[gmartin]

Have you been able to determine any pattern?  Is it a particular type of file (PDF, Word Doc, etc.)? 

Are the emails from a particular email address or domain (ex: *@gmail.com)?