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Act! Documents Tab Add-in fails to load

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Copper Contributor
Posts: 5
Country: USA

Act! Documents Tab Add-in fails to load

[ Edited ]

Act! Pro V22

Microsoft Office Professional Plus 2019

Microsoft Windows 10 64 bit

 

The COM Add-in fails to load.  After extensive efforts to diagnose problem including uninstalling both Office and Act! several times.  Also manually uninstalling Act!  and the ACT7 instance of the SQL server.  

 

Using MS Word it is not possible to use the Edit Template function.  The technology between version 20 and version 22 of Act for document templates has changed and the edit template function is required to update our existing templates.  

 

The Act menu does not show up in word.  The add-in is not present in the registry.  The COM Add-in will not load. 

I tried the following KB procedure to no avail.  

https://help.act.com/hc/en-us/articles/360024241854-How-to-manually-remove-Act-Pro-or-Premium-v21  

 

There is no location specified in File->Options->Add-ins definition of Act! Documents Tab Add-in.  All other COM Add-ins have a location specified.  Can anyone help.