Act Database won't open unless process is ended by Task Manager

[davidvkimball]

Using Sage ACT! Pro 2011 Version 13.1.111.0, Hot Fix 6.

The only cause I could think of was I did some defining of fields, and some other things that locked the database for a while.

Thoughts on the potential cause?

Thanks,

David

[ghollister · Accepted solution]

Hello David,
Can you verify that the ActSage.exe process continues to run in the Task Manager even after you close the program? If so, see if this Knowledgebase article helps to resolve:
http://kb.Sagesoftwareonline.com/cgi-bin/Sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=2751...

[ghollister · Accepted solution]

Hello David,
Can you verify that the ActSage.exe process continues to run in the Task Manager even after you close the program? If so, see if this Knowledgebase article helps to resolve:
http://kb.Sagesoftwareonline.com/cgi-bin/Sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=2751...

[davidvkimball]

Thank you. This fixed the issue exactly, it was an issue with TeamViewer.

[bralston]

Anybody have the current KB number on this?  The link above doesn't work anymore.

Thanks!

Brenda Ralston

[dshaw111]

Brenda - Try this link:

http://kb.swiftpage.com/app/answers/detail/a_id/27512/kw/27512

[bralston]

Thanks David!

[Roy_Laudenslager]

Many of the links here reference the Sage web site and those links are no longer valid. However the document ID number is valid on the Swiftpage/ACT! knowledgebase. Just search for the ID number.

[bralston]

Thank you Roy.  I had noticed that and have been able to before.  This time I couldn't.  I think the phone range, I got sidetracked, and ADHD hit me.  Look!  A squirrel!

Brenda