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Act Database unable to open. error could not authenticate user? NEED HELP

Copper Contributor
Posts: 48
Country: USA

Act Database unable to open. error could not authenticate user? NEED HELP

[ Edited ]

I am running Act 2008 on a pc vista 32 bit.  I am unable to open my database or saved backup databases.  I get an error that says could not authenticate user?  verify the user name and password and try again?

 

I have tried actdiag but unable to resolve.  I tried reintallaing the program also

 

please help

Message Edited by GREATDEALS_007 on 04-10-2009 12:37 PM
New Member
Posts: 3
Country: United States

Re: Act Database unable to open. error could not authenticate user? NEED HELP

Same happened to me. Try tying in the name you registered the software with, then leave the password box empty and press enter. That worked for me (with a little help from ACT support)
New Member
Posts: 2
Country: USA

Re: Act Database unable to open. error could not authenticate user? NEED HELP

I am having the same issue and have done all that was in the article and tried leaving the password off and still it is not working.  Help please  Smiley Sad

 

 

Copper Super Contributor
Posts: 49
Country: USA

Re: Act Database unable to open. error could not authenticate user? NEED HELP

Open ACT! using the "Run as Administrator" option...

Phillip R. Horn
ACTive Certified Consultants of Virginia, LLC
888-975-3111
www.accofva.com