06-15-2009 05:53 PM - edited 06-15-2009 06:13 PM
I purchased ACT to help my husband keep a file on his customers. After having great luck with much lower versions.
I purchased ACT 10.0 2008 and had horrible trouble installing it on 2 older pcs that were just the minimum requirements. Spoke with tech support who was extremely helpful getting it into my 2 pc's.
I finally bought a new computer and expected to have ACT run like a dream! Guess what! It is not compatible with 64 bit Vista. I might as well just get rid of the program now that I can not use it. The database now has 1500 names, addresses, birthdates and history that I can not access! Now I am expected to go out and buy ACT 2010, I don't think so after spending the money on a new computer! The program I own isn't even a year old yet!
06-16-2009 09:44 AM
I called Act! customer service today and was told that Iwill have to purchase the 2009 version for $150.00.
I was also told by Argun, in Customer Service that it was Best Buys responsibility to inform me that Act! 2008 would not work on my pc. What a company Act! is!!!
06-16-2009 10:04 AM
You will likely want to upgrade to ACT! 2010 when it comes out, I participated in the Alpha testing and it has some very nice new features. In the mean time it is possible to run your ACT! 2008 on your 64-bit Vista machine using a virtual machine to create a 32-bit environment. Microsoft provides a download to create such a virtual machine. Here is the link. http://www.microsoft.com/downloads/details.aspx?FamilyId=04D26402-3199-48A3-AFA2-2DC0B40A73B6&displa...
Hope this helps.
06-16-2009 11:56 AM
06-16-2009 01:17 PM
First I am sorry for the confusion and frustration.
The copy of ACT! that you are referencing (ACT! 2008) was released in August of 2007. This version was NOT compatible with 64bit operating systems as some of the internal 3rd party components were not compatible at that time. Internally, this edition is known as ACT! 10. I am not sure where the impression that this edition would function on a new WIndows Vista 64bit operating system has come from.
ACT! 2009 (ACT! 11.0) was released in August of 2008 which is compatible with your version of 64bit Windows Vista, as will the upcoming ACT! 2010 release.
Hope this is useful information.
06-16-2009 06:01 PM
I just received an email from the customer service department stating that the side of the box did state that it was not compatible with 64 bit Vista. The Real Estate edition that is. I did not purchase the Real Estate edition. Therefore it was not printed on the side of the box on my edition. I was also told I should have gone to the website to study the requirements before purchasing.
Just pass the buck again.
06-16-2009 06:22 PM
06-17-2009 03:28 AM