04-06-2009 01:14 PM
I've just inherited a client using Act!9 with the database files held on a fileserver with Act! installed individually on the client machines.
On just one of these machines there's an issue when clicking on a contact's email address.
It should... Open Outlook to send the email.
But every so often, it reverts to opening the ACT internal emailer instead.
When I open preferences|email, it shows Outlook in the drop down for preferred email application (there are no alternatives).
If I then run the email set-up wizard, it shows the ACT mailer as default. I change it to Outlook, it allows it and on exiting, everthing works as it should.
Then a week later, they're back on the phone saying it's gone back to using ACT's internal email.
I'm content that they're not making any config/preference changes. They've been using it for several years quite happily.
So any ideas before I tear all my hair out?
Cheers - Duncan
04-09-2009 12:43 PM
Try rebuilding the user's ACT! preferences.