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Act 9.0.1.162 Cannot log back into my database

New Member
Posts: 1
Country: United States

Act 9.0.1.162 Cannot log back into my database

I logged out of my db (went to another db) and when I tried to log back in I received the following error message.

      Could not authenticate user. Verify the user name and password, and try again.

I verified that I had the correct user name.The db is password protected but I know that it is entered correctly without any CAPs error (several attemps). Can anyone help?

 

 

Moderator
Posts: 4,395
Country: USA

Re: Act 9.0.1.162 Cannot log back into my database

Try different variations of your name and other common user names.  If you still cannot access your database, contact technical support or database services.  The will have the ability to get the user name and reset the password.