12-18-2020 12:24 AM
I use Oakmerge to sync my customer data management system with Act and everything was working fine until I upgraded to the latest version of Act 22, v4.
Now, with the connector, I can insert new company and contact names from a csv to Act as I was doing before the upgrade. However, even if I use the same .csv as is used to insert the company and contact names it does not add to the history.
I have changed almost every aspect of the profile and .csv but cannot get it working. Is anyone else having this issue and if so do they know the solution?
12-18-2020 06:37 AM
- Version of Act! Act! Version 22.214.171.124, Update 4
- Involves adding history to a contact using OakMerge
- Server is on a shared machine
- Operating system: Windows Server 2019 Standard
12-18-2020 07:38 AM
Hi, thanks for the reply, much appreciated. I have been liaising with them but to no avail, yet. I wondered if there was anyone else having the same issue since they upgraded to the latest version of Act. The frustrating thing is that I can add new contacts and companies but not history, even if I use the same file! Also, it was working so smoothly.
12-19-2020 03:44 AM
It is odd and there don't seem to be any relevant published updates or changes in Update 4 that look like they would affect this. I expect you have taken a look but here is the link anyway.
01-21-2021 02:19 AM
As it is the 3rd party app that is not working since the change in ACT with update 4 you need to pursue a fix with Oakmerge as the most likely way of getting Oakmearge to work again. They will have a list of all issues outstanding and also a schema change map for update 4 as an ACT 3rd party development partner.