Community
Showing results for 
Search instead for 
Do you mean 
Reply

Act 21.1 Freezes at 5 minute mark

Copper Super Contributor
Posts: 75
Country: USA

Re: Act 21.1 Freezes at 5 minute mark

We've seen an increase of this popping up on machines that have been running for a long time without issues (see screenshot below.)  Possibly related?

 

 

popup.png

 

Highlighted
Employee
Posts: 20
Country: United_Kingdom

Re: Act 21.1 Freezes at 5 minute mark

Hi Z-tech,

I agree when blocked it should be handled in a way that Act! does not stop responding. Our QA folk will test / recreate that. Once they do I will post an update here. I will also take an action to update our KB for AV Firewall exceptions http://kb.act.com/app/answers/detail/a_id/25125/kw/firewall and then circulate around support.

Thanks

Mark
Copper Contributor
Posts: 9
Country: USA

Re: Act 21.1 Freezes at 5 minute mark

I have a customer who has constant freezing. Have put the 5 min. mark on server and it is constant. Appears to be totally related. ACT!21 Pro, and new Del computers, no internet, has daily compress & re-index, confirmed port 1434 is open and removed McAfee on all workstations and server.
Employee
Posts: 20
Country: United_Kingdom

Re: Act 21.1 Freezes at 5 minute mark

Try un-checking 'show Act! announcements' in Tools > Preferences > Notifications.

 

Silver Contributor
Posts: 1,779
Country: United_Kingdom

Re: Act 21.1 Freezes at 5 minute mark

What happened to Beta testing? I was a beta tester for 7 years until they decided it was not needed.

What a huge mistake as the end user should never be the default beta tester.

Copper Contributor
Posts: 9
Country: USA

Re: Act 21.1 Freezes at 5 minute mark

This has not helped at all, same thing. Customer can't use the system.???