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Act 21.1 Freezes at 5 minute mark

New Member
Posts: 8
Country: USA

Act 21.1 Freezes at 5 minute mark

Act 21.1 running on MS Server 2012 R2 Datacenter

Connected to by two shared load balanced Virtual windows machines.  ( Windows server 2008 R2 )

 

After latest update Act stops responding and can only be closed starting at 5 minute mark for all users.

 

A look at the processes shows that ACT is sending data to some server in AmazonAWS at the 5 minute mark.

This was of course blocked by the firewall because nowhere in the documentation and nowhere on the website does it say that ACT needs to send data to some random server.  

When it is blocked, ACT then creates a thread, exits the thread and does that over and over until death.  No error message.  Nothing helpful in Event log other than ACT has crashed. 

 

Support doesn't know what is being sent.  Multiple emails have been ignored so I assume they don't care.

Did one of ACT's programmers add a bit of code to collect databases to sell?   

Is ACT collecting databases to sell?  

What is being sent?  

 

 

 

New Member
Posts: 8
Country: USA

Re: Act 21.1 Freezes at 5 minute mark

Fantastic.

Technical Support says that one of my clients either paired the database with Alexa (LOL) or they are sending emails to Amazon support.

 

But how did the clients connect to a server that they didn't know existed, that has no email client on it, and they have no rights to login to magically send emails from that server?  A server that had only the sample database attached to it.

That's like some Matrix level stuff right there...

 

 

 

New Member
Posts: 8
Country: USA

Re: Act 21.1 Freezes at 5 minute mark

The fact is that the NEW ACT 21.1 connects to an Amazonaws server and sends it information over TCP.   Since ACT has no knowledge of what their own program does, I am going to assume from here on out that some rogue element inside Swiftpage ACT is collecting all of our databases to sell them on the darkweb.  

 

Support tickets ignored.

Support calls met with limited attempts to baffle with blank.  Zero brilliance.

 

Employee
Posts: 20
Country: United_Kingdom

Re: Act 21.1 Freezes at 5 minute mark

Hi Z-tech,

 

Do not to be alarmed at what you are seeing in relation to AmazonAWS. This is not new for Act! v21.1. Act! has a number features that are based on or are leveraging AWS technology.

 

  • Act! Connect Link - enables secure API access for Act! desktop
  • Act! Licensing Server - activates and checks serial numbers for an active subscription
  • Act! Marketing Automation - is hosted on AWS
  • Act! Automatic Updates - checks periodically for Act! product updates based on the settings in Tools > Preferences > Notifications
  • Ask Act! - is an Amazon integration

 

In addition, Act! hosted on Swiftpage Cloud also has a learning feature that leverages AWS.

 

I will PM you in regards to the issue you are experiencing where Act! stops responding to help get to the bottom of that.

 

Thanks

 

Mark

New Member
Posts: 8
Country: USA

Re: Act 21.1 Freezes at 5 minute mark

Thank you!

Tools - Preferences Auto-update unchecked.

Nobody on the Swiftpage Help desk had any information on what it does.

Nor anywhere on website does it show that communication ports/traffic needs to be allowed to AWS.  

By default we have everything closed.  Everything.  

It is probably    "Act! Marketing Automation - is hosted on AWS"  but that should be documented.

 

Also, if the communication fails, and I have opened/allowed this communication due to client needing to work, the program response should not be to go into a circular open thread exit thread routine until program freezes.

 

Thank you for looking out!

 

Kudos!

Copper Super Contributor
Posts: 74
Country: USA

Re: Act 21.1 Freezes at 5 minute mark

Just out of interest,,,

 

If you are using Outlook does this also lock up?

New Member
Posts: 8
Country: USA

Re: Act 21.1 Freezes at 5 minute mark



Yes, using outlook. No. Just the latest version of ACT freezes. It's hilarious to me that nobody at Swiftpage knows what is going on with their own product.

Copper Super Contributor
Posts: 74
Country: USA

Re: Act 21.1 Freezes at 5 minute mark

I know, I don't get it at all.

We had a similar issue with Act 21.0 and finally gave up after months of no resolution, I had to restore 20+ database back to 20.1 then import new data into the restored db.  Something I never want to do again.

Highlighted
Employee
Posts: 20
Country: United_Kingdom

Re: Act 21.1 Freezes at 5 minute mark

I had a 2nd customer confirm that after un-checking auto update and notifications the freezing issue was resolved. They had also blocked AWS on their firewall. I have since logged that with our Dev team.

Z-tech - are you still experiencing the issue?
New Member
Posts: 8
Country: USA

Re: Act 21.1 Freezes at 5 minute mark

Nothing has changed since I posted this.

There is no documentation on what the mystery communication is.

There is a vast amount of supposition, suggestion, and speculation.   That's what great software companies are made from...

This just makes Swiftpage look bad.

 

Nobody on the Swiftpage Help desk had any information on what it does.

Nor anywhere on website does it show that communication ports/traffic needs to be allowed to AWS.  

By default we have everything closed.  Everything.  

It is probably    "Act! Marketing Automation - is hosted on AWS"  but that should be documented.

 

Also, if the communication fails, and I have opened/allowed this communication due to client needing to work, the program response should not be to go into a circular open thread exit thread routine until program freezes.