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Act 2013 pro (trial). Freezes at welcome screen. Can't access any item on the welcome page (I.e. tutorials etc)

New Member
Posts: 19
Country: USA

Act 2013 pro (trial). Freezes at welcome screen. Can't access any item on the welcome page (I.e. tutorials etc)

Computer. Windows 7 pro. Office 2010. Sage act 2013 pro (trial)
I am assuming. There is a conflict.

Any suggestions?
Platinum Elite Contributor
Posts: 6,652
Country: USA

Re: Act 2013 pro (trial). Freezes at welcome screen. Can't access any item on the welcome page (I.e. tutorials etc)

Try right clicking on the ACT! icon and choosing Run as Administrator and see if that makes a difference.

Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129
New Member
Posts: 19
Country: USA

Re: Act 2013 pro (trial). Freezes at welcome screen. Can't access any item on the welcome page (I.e. tutorials etc)

Windows 7 pro, Version 6.1. Service pack. 1
New Member
Posts: 19
Country: USA

Re: Act 2013 pro (trial). Freezes at welcome screen. Can't access any item on the welcome page (I.e. tutorials etc)

Will give that a try. It appears. That the windows is running 64 bit. But office is 32 bit
New Member
Posts: 19
Country: USA

Re: Act 2013 pro (trial). Freezes at welcome screen. Can't access any item on the welcome page (I.e. tutorials etc)

Didn't work. I checked and I am listed as administrator. But when I press any item such as about customizing fields and nothing happens??
Platinum Elite Contributor
Posts: 6,652
Country: USA

Re: Act 2013 pro (trial). Freezes at welcome screen. Can't access any item on the welcome page (I.e. tutorials etc)

That's no problem, you do need to use the 32-bit Office with ACT!. However your administrator status depends on how the User Access Control is set in Windows.

Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129
New Member
Posts: 19
Country: USA

Re: Act 2013 pro (trial). Freezes at welcome screen. Can't access any item on the welcome page (I.e. tutorials etc)

I checked. And will do again. Office is 32. Bit. I will check the window admin setting. Thanks