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Act 2013 & Outlook 2010 email not recording in Act

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New Member
Posts: 15
Country: USA

Re: Act 2013 & Outlook 2010 email not recording in Act

There are no more messages and it still performs as before. 

 

What is delete preferences and how do I do it? What will I lose if I delete them? I have seen "Reset DB Preferences" in Actdiag. Is that what you're thinking?

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Nickel Elite Contributor
Posts: 988
Country: USA

Re: Act 2013 & Outlook 2010 email not recording in Act

[ Edited ]

correct - ACTDIAG can do it for you.

Just checking - Are you certain the preferences Admin Tab is set as desired?

Below is what act2011 looks like

ActPreferencesAdminTabscreenshot104242014.jpg

 

As always backup your databases and personal files daily and b4 doing big stuff.

Deleteing preference may delete you custom colum settings and any custom commands(if any).

http://kb.swiftpage.com/app/answers/detail/a_id/14770/kw/2013%20delete%20preferences

http://kb.swiftpage.com/app/answers/detail/a_id/26491/kw/2013%20delete%20preferences

 

If it where me at this point, I would run actdiag / databases / List database / button to select desired db, db rebuild options,

http://kb.swiftpage.com/app/answers/detail/a_id/27607/kw/2013%20actdiag

then select the detach db option, close actdiag

delete your database .pad file and open the .adf (new .pad will be recreated). Db will be verifyed when opening.

 

then if prob still exist, I would delete preferences. Smiley Happy

 

 

Bill Williams - Owner / ACT! Consultant / Trainer at FILL STAFF HR "ACT! FOR RECRUITERS"
Manage Your ACT! Backups http://www.fillstaffhr.com/backupfolderspro.html - FREE
Backup your ACT! Databases DAILY using ACT! / File/ Backup/ Backup Database.(Include Attachments).
Also - FREE - BIG ACT! LAYOUTS for Larger Monitors http://www.fillstaffhr.com/bigaldl01.html
Also - FREE - BullZip PDF Printer - Print directly to PDF http://www.bullzip.com/products/pdf/info.php
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Nickel Elite Contributor
Posts: 988
Country: USA

Re: Act 2013 & Outlook 2010 email not recording in Act

Note: I updated my post above to include image of Preference Admin Tab for act2011..

Bill Williams - Owner / ACT! Consultant / Trainer at FILL STAFF HR "ACT! FOR RECRUITERS"
Manage Your ACT! Backups http://www.fillstaffhr.com/backupfolderspro.html - FREE
Backup your ACT! Databases DAILY using ACT! / File/ Backup/ Backup Database.(Include Attachments).
Also - FREE - BIG ACT! LAYOUTS for Larger Monitors http://www.fillstaffhr.com/bigaldl01.html
Also - FREE - BullZip PDF Printer - Print directly to PDF http://www.bullzip.com/products/pdf/info.php
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New Member
Posts: 15
Country: USA

Re: Act 2013 & Outlook 2010 email not recording in Act

My palms started sweating when i read your last post Smiley Happy. I decided to break down & call Act! before I tried what you suggested. A nice guy told me he would have a tech person call me in the next day or so. I explained some of the symptoms and he was told by an engineer there is an issue with Outlook Add Ins that could be causing the problem. They wanted to take a look at my machine.

 

Anyway, I'm going to wait to see what they suggest & if they do call, I'll post & let you know what the fix was.

 

I really appreciate your help and attention. Thanks again.

 

Steve

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Nickel Elite Contributor
Posts: 988
Country: USA

Re: Act 2013 & Outlook 2010 email not recording in Act

[ Edited ]

Steve,

Let me know if you would like me to remotely diagnose. Free. 10-15minutes.

I run actdiag/rebuild stuff  monthly or as needed for my databases. FSBill Smiley Happy

Bill Williams - Owner / ACT! Consultant / Trainer at FILL STAFF HR "ACT! FOR RECRUITERS"
Manage Your ACT! Backups http://www.fillstaffhr.com/backupfolderspro.html - FREE
Backup your ACT! Databases DAILY using ACT! / File/ Backup/ Backup Database.(Include Attachments).
Also - FREE - BIG ACT! LAYOUTS for Larger Monitors http://www.fillstaffhr.com/bigaldl01.html
Also - FREE - BullZip PDF Printer - Print directly to PDF http://www.bullzip.com/products/pdf/info.php
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New Member
Posts: 15
Country: USA

Re: Act 2013 & Outlook 2010 email not recording in Act

Hey Bill,

 

That is a very generous offer and I might take you up on it. First, I'm going to see if Act! calls me back and let them trouble shoot it. This could help someone else out in the future. 

 

It might be Monday before I get back with you. Have a great weekend!

 

Thanks

Steve

 

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Nickel Elite Contributor
Posts: 988
Country: USA

Re: Act 2013 & Outlook 2010 email not recording in Act

[ Edited ]

Very good - this may be something you can check in mean time, this info may be related to your issue? 

The ACT.Outlook .service.exe needs to be running for emails to be attached to ACT!, you can check if this is running by opening up task manager and then it should be in the processes.

This article may help you to understand how it works http://kb.swiftpage.com/app/answers/detail/a_id/19​177

 

This article goes through trouble shooting when emails are not attaching http://kb.swiftpage.com/app/answers/detail/a_id/19948/kw/19948

 

 Smiley Happy FSBill

Bill Williams - Owner / ACT! Consultant / Trainer at FILL STAFF HR "ACT! FOR RECRUITERS"
Manage Your ACT! Backups http://www.fillstaffhr.com/backupfolderspro.html - FREE
Backup your ACT! Databases DAILY using ACT! / File/ Backup/ Backup Database.(Include Attachments).
Also - FREE - BIG ACT! LAYOUTS for Larger Monitors http://www.fillstaffhr.com/bigaldl01.html
Also - FREE - BullZip PDF Printer - Print directly to PDF http://www.bullzip.com/products/pdf/info.php
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New Member
Posts: 15
Country: USA

Re: Act 2013 & Outlook 2010 email not recording in Act

Thanks Bill. I have looked at this and that isn't the problem. I'll let you know when & if Act calls. I'm wondering if maybe I shouldn't uninstall & re-install. I know it's a pain, but it might fix the problem.

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New Member
Posts: 15
Country: USA

Re: Act 2013 & Outlook 2010 email not recording in Act

Hey Bill

 

Thought I would bring you up to date as to what has transpired in case it can help others in the future. I thought about it over the weekend and deduced that I must have installed Act on this new pc prior to installing Office. I believe I read once that Act must be installed after Office so Act can integrate properly.

 

I uninstalled Act & reinstalled & it works!!!! Thanks again for all of your help & support.

 

Steve

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Nickel Elite Contributor
Posts: 988
Country: USA

Re: Act 2013 & Outlook 2010 email not recording in Act

Steve,

Good deal. Yes indeed. Office needs to be installed before ACT!.. Have a super week - cheers FSBill- Smiley Happy

Bill Williams - Owner / ACT! Consultant / Trainer at FILL STAFF HR "ACT! FOR RECRUITERS"
Manage Your ACT! Backups http://www.fillstaffhr.com/backupfolderspro.html - FREE
Backup your ACT! Databases DAILY using ACT! / File/ Backup/ Backup Database.(Include Attachments).
Also - FREE - BIG ACT! LAYOUTS for Larger Monitors http://www.fillstaffhr.com/bigaldl01.html
Also - FREE - BullZip PDF Printer - Print directly to PDF http://www.bullzip.com/products/pdf/info.php