Act 2013 Won't Start!

[rmedlinnc]

Today I attempted to start ACT 2013 by clicking the shortcut I usually use.  Nothing!  Wheel spins very briefly and that's it!  I noticed some other folk are having this problem also.  I am running AVG. 

Suggestions?  Help please!! 

Reggie

[dshaw111]

Reggie - It's probably a new version of AVG which is thinking your act.exe is a virus. Make this program an exception in AVG.

[kkbalers]

Hi

We are also having the same problems with AVG ( 4 Computers) since an update 2 days ago, running from a 2008 server (workgroup)

If i disable AVG protection ACT 2013 opens fine, but when enabled i only get a few seconds of spinning wheel then nothing..

I have tried disabling the AVG firewall alone / added sageact.exe & all the other reccomended files including SQL to the exception list

i have even added the whole of the C drive and Mapped server drive to the exception list .. but still nothing

i have temporarily left them with one PC without AVG protection so they can access their data ..

Any ideas ?? Adrian

[dshaw111]

Hi Adrian,

Have you gone to 'C:\Program Files (x86)\ACT\Act for Windows\' and made 'Act!.exe' the exception?

[kkbalers]

Hi David

sageact.exe in this version ( 2013 v15) .. yes i have, along with all the files listed on another thread act & sql, enen added the whole c drive to the exceptions list

[dshaw111]

Sorry for any confusion! I was referring to v17 and forgot.

The whole c:drive !! Wow - could you post here when you've resolved it please?

Have you contacted Swiftpage Act! support?

[kkbalers]

AVG have offered a free support call (remote login) as they cant explain it either, this has been booked for tomorrow at 4pm

Hopefully they will fix it, i will post there findings here ....

[newage]

Did they have any luck in fixing this ?

[kurt2112au]

I ran into this issue today with version 16, I added ACT.exe to the exclusions of AVG and ACT! opened right up.

[themaidan]

I added sageact.exe to AVG exceptions, but that did not make any dfifference. I added the whole folder ....still no difference.

Anyone have a definitive solve for this yet??