03-21-2013 02:34 PM
Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.
03-21-2013 05:44 PM
04-06-2013 07:21 PM
Here are screenshots of the errors I am still getting for Act 2013 and using Office 2013 Home and Business. Reinstalled Office and confirmed local copy, additonally resycned Act with Outlook. Lastly, the Write Email from template produced the sames errors. We just upgraded to Act 2013 due to incompatiblity with Windows 8 and now this is happening. Is there any soltuions for this?
04-11-2013 07:00 AM
04-13-2013 12:40 PM
I have the same errors as posted above. I have 3 computers running a shared act database. All Win7 Pro. Also all the computers are running Office 2013. Two computers work flawlessly but one computer refuses to email, yielding the error messages. I believe that this shows that this error has not so much to do with office click to run as it does with some other factor. All three computers have worked while using office 2007.
Now in addition I just went to replace one computer today and everything was a fresh install. Same error. So now I have two working and two not. I find it annoying that there is no way to contact Sage on the weekend as the program is an integral part of my business.
Act 2013 is running on ALL machines with SP1 already loaded. Also all other suggestions in this forum have been attempted and failed. I'm hoping that some constructive solutions could be provided.
04-23-2013 12:43 PM
I've just encoutered the same error for one of our clients. The message is "Could not retrieve IMessage: Interface not supported"
This is on a new Windows 7 computer (64 bit OS but 32 bit Office) Office 2013 and ACT! 2013 v15.1 (full install). I found the KB article (Answer ID 23848) and I'm fairly certain this is not a mapi32.dll problem. I'll check back here to see if anyone comes up with a solution. I'd appreciate suggestions for workarounds as well.
04-23-2013 01:29 PM
Be sure to check the installation directory (64-bit OS), to see how many files are included: C:\Program Files (x86)\Microsoft Office\Office 15.
If there are only a handful of files, it is not a full install of Office (it is a click-to-run/streaming installation).
04-23-2013 02:02 PM
What does "click to run" MS Office mean? I purchased Office 2013 from Bestbuy and downloaded from MS website. I was under the impression that it is a "full" version but reading this post by ghollister makes me wonder.
I cannot sync Outlook 2013 (which I ended up buying separately after Office) with ACT 2013. When I look at my Office Account and click on Office Updates / Update Options / view updates, it takes me to a MS sight (http://support.microsoft.com/gp/office-2013-click-to-run) entitled Microsoft Office 2013 Click-to-Run virtualization.
I don't know what that means but is it true that I cannot sync ACT 2013 and Outlook 2013?