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Act 2013 Unable to send emails

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Act 2013 Unable to send emails

[ Edited ]

Hello skratch445,
Welcome to the ACT! Community. ACT! 2013 (version 15.1.108.0) requires the full install of MS Office to integrate/sync. The "Click-to-Run" or streaming version does not install all the files needed for this (it sounds like this is what you have). If you browse to your Office 2013 program directory, you should be able to tell. The CTR version only has a few files, the full install has over 200. Your directory will be in one of these locations, depending on your operating system:
32-bit operating system: C:\Program Files\Microsoft Office\Office 15
64-bit operating system: C:\ Program Files (x86)\Microsoft Office\Office 15

So, to answer your question, if you have the CTR version you cannot sync ACT! with Outlook 2013.  This would also be the reason for the error you posted in your previous topic: http://community.act.com/t5/Sage-ACT/Sync-between-ACT-2013-and-Outlook-2013/m-p/241188

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Act 2013 Unable to send emails

[ Edited ]

This Microsoft web page also provides instructions on how to determine if you have Click-To-Run: http://msdn.microsoft.com/en-us/library/office/ff864733.aspx

On small correction in the article - if you have a 64-bit operating system, the registry key is actually:
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\15.0\Common\InstallRoot\Virtual

 

Click the Virtual key will show you all the Office 2013 apps that are "virtual" on your machine.

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

New Member
Posts: 3
Country: USA

Re: Act 2013 Unable to send emails

ghollister, thank you so much for replying so quickly.  The file path is not the same but it looks like I have the Click to Run.  Do you happen to know if it is possible to "upgrade" to a non click to run office version?  I feel a little duped by MS because I didn't know anything about Click to Run.

 

screen shot2.jpg

 

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Act 2013 Unable to send emails

[ Edited ]

I'm sure you can upgrade by purchasing from a retail site like Amazon.com. My advice, though is if you have already Office 2007 or 2010, just reinstall that. If you don't, you can probably get Office 2010 cheaper than Office 2013.

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

Copper Contributor
Posts: 41
Country: USA

Re: Act 2013 Unable to send emails

If you have your product key you can log onto the following link and MS will give you a link to download what you need based on your system.  

 

https://answerdesk.support.microsoft.com/?mkt=en-us&id=985156941561797&skuid=2&partnerid=smc&rejoin=...

 

I had the CTR system as well.  I have not finished installing yet but will let you know how I make out.

New Member
Posts: 15
Country: USA

Re: Act 2013 Unable to send emails

Hello.

 

Anyway, just bought ACT! 2013 a couple days ago, forced to upgrade from 2009 version because our computer crashed,

yada yada yada.

 

Tonight... or more like this morning now... just came to my final deadend after an intensive 10 hour struggle to get

ACT! running correctly with Outlook. I've studied this thread intensely. 

 

Completed these steps:

 

1. installed full version of MS Office

2. uninstalled Mail/Exchange

3. reinstalled ACT!

4. installed most recent "hot fix"

 

I am able to syncronize the ACT! contacts into Outlook, although during any such seemingly successful

sync ups I get some weird error messages which then vanish. Contacts appear in Outlook.

 

The email setup in ACT! completes, and appears OK. However, I just cannot send an email from ACT!.  Clicking

on "Email" gives an error message. Previously it was the "cannot access iImage" or whatever, which has now

morphed into the "could not retrieve IMessage..... [yada yada yada] .... MAPI_E_CALL_FAILED" 

 

Anyway, I've just given up on this, I guess it will have to wait till Tuesday after the holiday. I don't suppose anybody

has any clues... nothing seemed to get definitely resolved in the thread so far, I mean nobody emailed in like "yay it's fixed"

they just stopped posting.  However I am hopeful that a fix or workaround is possible. 

 

I am guessing it is safe to assume that this is a "known issue." Any ideas or suggestions on how to fix this would be greatly appreciated. Thanks

 

 

 

 

 

 

 

 

 

Highlighted
Astute Commentator
Posts: 5
Country: United States

Re: Act 2013 Unable to send emails

I've had no luck so far. After 20 years of using ACT I considering making a change.
New Member
Posts: 4
Country: USA

Re: Act 2013 Unable to send emails

You don't have to be a 20 year user to be frustrated by this real lack of preparation. I'm just as frustrated and I've only just begun to use it.

 

Microsoft makes their interface API's available for any company that requests well in advance of a product release so that things like this do not happen. It's clear that Sage failed to take this opportunity to prepare in advance of Microsoft's Office 2013  product release. The Office 2013 product suite started development in 2010, and although the full set of API's may not have all been available at the beginning, certainly sometime during the past 3 years the portions needed were made available, so there was plenty of time to prepare for it and integrate it into Sage's own 2013 product. 

 

This is not an inexpensive product and as such deserves much better and faster integration support. I don't believe I've even seen any announcements regarding a potential update to Office support 2013, nor anyone from the company comment in any meaningful way here, if even to acknowledge this glaring oversight.

New Member
Posts: 3
Country: USA

Re: Act 2013 Unable to send emails

I am also a new user and am unable to send E-mails from Outlook 2013. Our IT specialist has done everything he can to correct this situation. He has done exactly what Greig Hollister suggested which is the following: You must ACT! 2013 with Service Pack 1 installed for 2013. It must be a full install with SP1 already applied - will not work by applying SP1 to existing installation

 

This did not work. He then called ACT support and asked what was done to rectify the situation and a time frame. He was told that they have no information and no time frame to share with him. The sad situation is I like ACT but I am the leader of a sales team in a larger company that uses Outlook for E-mails, calendar, etc. The company is not going to switch to ACT for everything else and I was told ACT was compatible with Outlook. (The older version was.) I upgraded because I was told (by ACT) I needed the new version to work with some other issues I was having. Having spent the money to upgrade I now find I cannot send E-mails through Outlook 2013. This issue both frustrates and saddens me that I cannot seem to get a straight answer to our questions. After all we are the customers and I believe I am not the only one that has this issue. My simple question is when can we expect to be able to send E-mails through Outlook 2013. If never I just need to know so that I can make a business decision. Thanks!

Copper Contributor
Posts: 41
Country: USA

Re: Act 2013 Unable to send emails

[ Edited ]

ACT needs to find a solution and fast.  The MS Office click to run is here to stay...I'm still looking for a work around but no luck so far.  How is it that salesforce can sync with Outlook 2013 but ACT cannot?

 

I've been an ACT user for over 20 years but I have not had this much frustration with ACT since ACT2005.  Someone seems to be asleep at the switch on this one.  I as well as others would greatly appreciate y'all diving in and finding a solution ASAP.  

 

If there is not a fix coming please let us know so we can make an informed business decision.  The thought of learning a new program is depressing but not being able to function witht he current ACT/MS Office 2013 configuration is simply unexceptable.