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Act 2013 Service Pack Schema error

Copper Super Contributor
Posts: 281
Country: United States

Act 2013 Service Pack Schema error

When trying to update my database as required for SP1, I got a Schema error.  I talked to their tech team and they told me there is no easy fix.  I had to send my database into Sage for them to manual fix the problem.

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Act 2013 Service Pack Schema error

Did you try running Sage ACT! using the 'Run as administrator' option (right click icon, select 'run as administrator') > then attempt update?
Will the demo database update successfully?
Greg Martin
Sage
Copper Super Contributor
Posts: 281
Country: United States

Re: Act 2013 Service Pack Schema error

Actually, I didn't try anything.  I returned the database to your techs, who fixed it "manually" and returned it to me already updated.  I posted this information because, before returning my db for further repair, I had sought in vein a knowledgeable article or any other information on how to resolve the issue. Hopefully, your response might be useful to any of those who experience the same problem.